HVAC Parts Counter Expert - Full-Time

Baker Distributing Company; California; On-site; USD 32,000 - 42,000; Full time

Job summary

Baker Distributing Company LLC is seeking a Counter Sales Associate to manage the sales counter at one of its HVAC distributorships. The role emphasizes strong customer service in a sales-driven environment and involves handling walk-in and phone inquiries, processing sales orders, and upselling related parts and supplies.

The position requires knowledge of HVAC equipment, ability to multitask, and a commitment to safety and teamwork.

Qualifications

• High School Diploma or GED required; equivalent experience may be considered.
• Demonstrated experience with HVAC equipment in a wholesale distribution setting.
• Strong interpersonal skills with a focus on customer service, problem-solving, and relationship-building.
• Proficiency in Microsoft Office or similar productivity tools; assistive technologies may be used to support this function.

Responsibilities

• Represent Baker Distributing Company as a leader in the industry ensuring maximum sales.
• Interact with internal and outside salespeople, vendors and contractors.
• Responsible for showroom merchandising and restocking product.
• Assist in resolving customer relations problems with both dealers and end users.
• Complete sales order process for customers with efforts to up-sell associated items.
• Service walk-in and telephone customers and assist with sourcing and shipping parts, inventory control and warranty administration.
• Provide customer product and service needs by researching products via computer system, catalog, telephone or other reference sources.
• Arrange stock on shelves or racks in sales area and keep merchandise in order.
• Apply suggestive selling techniques and up-sell to current and prospective customers.
• Adhere to all company safety protocols and procedures.
• Report any safety hazards or incidents immediately to management.
• Participate in regular safety training sessions and drills.
• Ensure a clean and organized workspace to prevent accidents and injuries.
• Follow all guidelines for the safe handling and storage of products.
• Maintain a professional and safe demeanor during all customer interactions.
• Conduct outgoing customer sales or service calls and resolve customer complaints.

Skills

Interpersonal skills

Customer service

Written communication

Verbal communication

Analytical ability

Problem solving

Teamwork

Process improvement

English communication

Education

High School Diploma or GED

Tools

MS Office

Job description

Baker Distributing Company LLC is seeking a Counter Sales Associate to manage the sales counter at one of its HVAC distributorships. The role emphasizes strong customer service in a sales-driven environment and involves handling walk-in and phone inquiries, processing sales orders, and upselling related parts and supplies.

The position requires knowledge of HVAC equipment, ability to multitask, and a commitment to safety and teamwork.