HVAC Parts Counter Specialist

Baker Distributing Company; Orange Park (FL); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Baker Distributing Company LLC seeks a Counter Sales Associate to manage the sales counter at one of our wholesale HVAC distributorships, handling multiple brands of equipment, parts, and supplies with a focus on strong customer service.

You will engage with dealers, end users, and contractors, process sales orders, and assist with sourcing, inventory control, and warranty administration while upholding safety protocols and professional conduct.

Qualifications

• High School Diploma or GED required; equivalent experience may be considered.
• Demonstrated experience with HVAC equipment in a wholesale distribution setting.
• Background in sales, operations, purchasing, or inventory management preferred.

Responsibilities

• Represent Baker Distributing Company as a leader in the industry ensuring maximum sales.
• Interact with internal and outside salespeople, vendors and contractors.
• Responsible for showroom merchandising and restocking product.
• Assist in resolving customer relations problems with dealers and end users.
• Complete sales order process for customers with efforts to up-sell associated items.
• Service walk-in and telephone customers and assist with sourcing and shipping parts, inventory control and warranty administration.
• Provide customer product and service needs by researching products via computer system, catalog, telephone or other reference sources.
• Arrange stock on shelves or racks in sales area and keep merchandise in order.
• Apply suggestive selling techniques and up-sells to current and prospective customers.
• Adhere to all company safety protocols and procedures.
• Report any safety hazards or incidents immediately to management.
• Participate in regular safety training sessions and drills.
• Ensure a clean and organized workspace to prevent accidents and injuries.
• Follow all guidelines for the safe handling and storage of products.
• Maintain a professional and safe demeanor during all customer interactions.
• Conduct outgoing customer sales or service calls and resolve customer complaints.

Skills

Customer service

Communication

Sales support

Inventory management

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Baker Distributing Company LLC seeks a Counter Sales Associate to manage the sales counter at one of our wholesale HVAC distributorships, handling multiple brands of equipment, parts, and supplies with a focus on strong customer service.

You will engage with dealers, end users, and contractors, process sales orders, and assist with sourcing, inventory control, and warranty administration while upholding safety protocols and professional conduct.