HVAC Technical Service Advisor — Field & Training

Johnstone Supply The Balsan Group; Downingtown (Chester County); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K match

Training programs

Internal growth opportunities

Job summary

Johnstone Supply, The Balsan Group is seeking an HVAC-savvy professional to join our team in Downingtown, PA. The role focuses on training customers and staff, solving technical issues, and coordinating with sales and vendors.

Field travel is required to support customers and promote products. Ideal candidates will have an HVAC associate degree or higher, five or more years in a technical HVAC role, strong communication skills, and the ability to learn new computer programs quickly.

Qualifications

• Strong relationship-building skills and customer-facing experience.
• Ability to learn new computer programs and adapt to software tools.
• Excellent verbal and written communication abilities.
• Minimum 5 years of technical field experience in HVAC distribution or manufacturing.

Responsibilities

• Collaborate with sales and marketing to train customers and staff.
• Develop customer relationships by handling calls and providing technical support.
• Provide on-site equipment start-up assistance.
• Work with vendors to address customer needs and questions.
• Identify sales leads and share information with outside sales and management.
• Support sales quotes and orders with technical input alongside inside sales.
• Travel to client sites as needed to support service and sales.
• Recommend promotions, equipment, and parts to customers.
• Continuously learn HVAC tech and government energy programs and train others.

Skills

Relationship-building

Computer literacy

Verbal and written communication

5+ years field experience

Education

HVAC associates or undergraduate degree

Job description

Johnstone Supply, The Balsan Group is seeking an HVAC-savvy professional to join our team in Downingtown, PA. The role focuses on training customers and staff, solving technical issues, and coordinating with sales and vendors.

Field travel is required to support customers and promote products. Ideal candidates will have an HVAC associate degree or higher, five or more years in a technical HVAC role, strong communication skills, and the ability to learn new computer programs quickly.