HVAC Technical Services & Training Specialist

Johnstone Supply; Columbia, Northern (SC, KY); Hybrid; USD 55,000 - 85,000; Full time

Benefits offered by this job

PTO

401(k) match

Holiday pay

Parental leave

Health insurance

Dental and vision

Life insurance

Disability insurance

Telehealth

HSA with employer contribution

FSA

Tuition reimbursement

Referral bonus

Job summary

Johnstone Supply is seeking an experienced HVAC field service/sales professional to join our team in Columbia, SC. The role focuses on technical sales support, on-site field service for troubleshooting, and developing training programs for customers and employees.

You will assist in closing sales with larger dealers, implement warranty processes, and help grow our NATE testing capabilities. Strong communication and problem-solving skills are essential, along with travel up to 50% as needed.

Qualifications

• 5+ years HVAC field service experience.
• Travel up to 50% on local/state/regional basis.
• Excellent communication and interpersonal skills.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Ability to coordinate high level of activity under various conditions.
• Ability to make business decisions by analytical and creative processes.
• Proficient in Word, Excel and PowerPoint.

Responsibilities

• Develop guidelines and tools to meet growing demand for technical sales and provide technical support for customers and employees.
• Create a NATE training program and implement technical training for customers and staff to understanding air conditioning fundamentals and installation guidelines.
• Assist Branch and Account Managers in closing sales opportunities with larger dealers and provide technical training as part of an in-house service to capture and retain sales.
• Develop structure for warranty processes and unit exchanges to reduce warranty transactions and improve customer service.
• Track and report warranty failure rates, service schools conducted, and attendees trained.
• Assist branches in becoming leading NATE testing centers in the U.S.
• Support Purchasing and Marketing with product mix, superseded products, add-ons for increased sales.
• Establish and maintain relationships with vendor partners and key customers.
• Maintain up-to-date industry trend knowledge and developments affecting target markets/products.
• Participate in Marketing and Sales meetings and provide customer/product data and strategies.
• Maintain a consistent company image across training and sales events.
• Perform other duties to ensure smooth operations and high-level service.

Skills

HVAC field service

Technical sales

Communication skills

Analytical thinking

Training/education

Education

High school diploma or equivalent

Tools

Word

Excel

PowerPoint

Job description

Johnstone Supply is seeking an experienced HVAC field service/sales professional to join our team in Columbia, SC. The role focuses on technical sales support, on-site field service for troubleshooting, and developing training programs for customers and employees.

You will assist in closing sales with larger dealers, implement warranty processes, and help grow our NATE testing capabilities. Strong communication and problem-solving skills are essential, along with travel up to 50% as needed.