HVAC Software Support Engineer - TRACE (Associate)

Trane Technologies plc; La Crosse (WI); On-site; USD 57,000 - 102,000; Full time

Benefits offered by this job

Health insurance

401K match

Paid time off

Tuition assistance

Job summary

Trane Technologies in Wisconsin is seeking an Associate Support Engineer - TRACE to support HVAC solutions through customer support, testing, and the commercialization of TRACE software as part of the CDS team.

You will provide direct technical support to engineering and contractor customers, assist product development, and help train internal and external users on new features, with limited overnight travel.

Qualifications

• Bachelor’s degree required in Engineering, Physics, or related field.
• 0-3 years’ experience in new product development, contract engineering, consulting engineering, MEP design, or building energy modeling preferred

Responsibilities

• Provide direct technical support to engineering and contractor customers using TRACE and CDS tools.
• Assist TRACE product development by providing requirements input and VOC pipeline feedback.
• Help train internal and external customers on new or upcoming TRACE features.
• Learn CDS products and grow technical knowledge.
• Collaborate with CDS Sales to improve customer experience.
• Support special projects within the department.
• Leverage internal tools and AI models to boost support productivity and accuracy.
• Limited overnight travel required

Skills

MS Office

Communication

Customer-focused

CAD/BIM (Revit)

Energy modeling

HVAC knowledge

Agile

Building construction

Thermal sciences

Software tools awareness

Education

Bachelor’s Degree in Engineering (Mechanical, Chemical preferred), Physics, or related degree

Tools

Revit

Job description

Trane Technologies in Wisconsin is seeking an Associate Support Engineer - TRACE to support HVAC solutions through customer support, testing, and the commercialization of TRACE software as part of the CDS team.

You will provide direct technical support to engineering and contractor customers, assist product development, and help train internal and external users on new features, with limited overnight travel.