HVAC Software Support Engineer - TRACE

Trane Technologies plc; La Crosse (WI); On-site; USD 57,000 - 102,000; Full time

Benefits offered by this job

Health insurance

Wellness programs

Fertility coverage

Adoption/surrogacy assistance

Paid time off (vacation, holidays, S/L

401K match

Tuition assistance

Student debt support

Job summary

Trane Technologies in Wisconsin is seeking an Associate Support Engineer - TRACE to provide direct technical support for HVAC design and simulation software within the Trane CDS team.

The role includes assisting with TRACE product development, training customers on new features, and collaborating with the CDS Sales group to improve the customer experience. Minimal overnight travel may be required.

Qualifications

• Bachelor's degree in engineering, physics, or related field.
• 0-3 years' experience in related engineering domains may be applicable.

Responsibilities

• Provide direct Technical Support to Engineering and Contractor customers using TRACE and other CDS tools.
• Assist with Product Development of TRACE by providing input to requirements, VOC pipeline through support channels, etc.
• Assist with training internal and external customers on new or yet to be released features.
• Learn about CDS products and grow in technical knowledge.
• Collaborate with the CDS Sales team on initiatives to improve the customer experience.
• Assist with special projects within the department.
• Leverage internal software tools and AI models to improve productivity and accuracy of technical support.
• Limited overnight travel is required.

Skills

MS Office

Communication skills

Customer focus

CAD

BIM tools

Energy modeling

HVAC knowledge

Customer-facing

Agile

Construction industry knowledge

Thermal sciences

Software capabilities

Education

Bachelor's degree in Engineering (Mechanical, Chemical preferred), Physics, or related degree

Tools

Revit

Job description

Trane Technologies in Wisconsin is seeking an Associate Support Engineer - TRACE to provide direct technical support for HVAC design and simulation software within the Trane CDS team.

The role includes assisting with TRACE product development, training customers on new features, and collaborating with the CDS Sales group to improve the customer experience. Minimal overnight travel may be required.