Associate Support Engineer - TRACE

Trane Technologies plc; La Crosse (WI); On-site; USD 57,000 - 102,000; Full time

Benefits offered by this job

Health insurance

Wellness programs

Fertility coverage

Adoption/surrogacy assistance

Paid time off (vacation, holidays, S/L

401K match

Tuition assistance

Student debt support

Job summary

Trane Technologies in Wisconsin is seeking an Associate Support Engineer - TRACE to provide direct technical support for HVAC design and simulation software within the Trane CDS team.

The role includes assisting with TRACE product development, training customers on new features, and collaborating with the CDS Sales group to improve the customer experience. Minimal overnight travel may be required.

Qualifications

• Bachelor's degree in engineering, physics, or related field.
• 0-3 years' experience in related engineering domains may be applicable.

Responsibilities

• Provide direct Technical Support to Engineering and Contractor customers using TRACE and other CDS tools.
• Assist with Product Development of TRACE by providing input to requirements, VOC pipeline through support channels, etc.
• Assist with training internal and external customers on new or yet to be released features.
• Learn about CDS products and grow in technical knowledge.
• Collaborate with the CDS Sales team on initiatives to improve the customer experience.
• Assist with special projects within the department.
• Leverage internal software tools and AI models to improve productivity and accuracy of technical support.
• Limited overnight travel is required.

Skills

MS Office

Communication skills

Customer focus

CAD

BIM tools

Energy modeling

HVAC knowledge

Customer-facing

Agile

Construction industry knowledge

Thermal sciences

Software capabilities

Education

Bachelor's degree in Engineering (Mechanical, Chemical preferred), Physics, or related degree

Tools

Revit

Job description

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Learn about our benefits designed for you to Thrive at work and at home.

We boldly go.

Where Is The Work

Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires.

What's In It For You

This Associate Support Engineer - TRACE supports HVAC solutions through the customer support, testing, and commercialization of cutting-edge commercial building HVAC design & simulation software as part of the Trane Customer Driven Solutions (C.D.S.) support team.

What You Will Do

• Provide direct Technical Support to Engineering and Contractor customers using TRACE and other CDS tools
• Assist with Product Development of TRACE by providing input to requirements, feeding VOC pipeline through support channels, etc.
• Assist with training internal and external customers on new or yet to be released features
• Learn about CDS products, grow in technical knowledge
• Collaborate with the CDS Sales team on initiatives to improve the customer experience
• Assist with special projects within the department
• Leverage internal software tools and AI models to improve productivity and accuracy of technical support
• Limited overnight travel is required.

What You Will Bring

• Bachelor's Degree in Engineering (Mechanical, Chemical preferred), Physics, or related degree is required
• 0-3 years' experience in new product development, contract engineering, consulting engineering, MEP design, or building energy modeling preferred

Key Competencies (Preferred)

• Strong computer skills using MS Office Suite and other Windows programs required
• Excellent communication skills, both written and oral, are required
• Customer-centric mindset
• Familiarity with CAD and BIM tools (i.e. Revit)
• Familiarity with building energy modeling tools
• Knowledge of HVAC products and systems
• Experience in a customer-facing technical role
• Understanding of the software development process and Agile practices
• Knowledge of commercial building construction industry is a plus.
• Thermal sciences (thermodynamics, fluid dynamics, heat transfer)
• Knowledge of software limitations and capabilities related to technologies and design approaches used in real buildings is a plus

Annual Base Salary Range Or Hourly Base Pay Range

$56,800.00 - $101,570.00

Compensation Type

Salary

Incentive Eligible

No

Sales Commission Eligible

No

Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

Thrive At Work And At Home

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• Paid time off includes up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave.
• 401K match up, educational and training opportunities through company programs along with tuition assistance and student debt support.

Disclaimer: Benefit offerings may vary by site as well as Collective Bargaining Agreements and local/state regulations

Safety Sensitive Role

No

The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.