HVAC Services Operations Leader — Impact & Growth

Trane Technologies plc; Gaithersburg (MD); Hybrid; USD 91,000 - 165,000; Full time

Benefits offered by this job

Health insurance

401K match

Tuition assistance

Paid time off

Fertility coverage

Adoption assistance

Job summary

Trane Technologies plc in the United States seeks an experienced HVAC operations leader to drive service profitability and customer satisfaction. You will manage P&L, provide monthly revenue forecasts, and partner with the acquisition team to grow service agreements and turnkey projects.

Candidates need 5+ years in HVAC, 3+ years managing large teams, strong project management, and proficiency with Microsoft Office; Salesforce experience is a plus. Travel to customer sites may be required.

Qualifications

• 5+ years experience in HVAC or related field.
• 3+ years managing large teams and organizing work schedules.
• Project management skills to oversee and drive successful project execution for startups and customer requests.
• Operational excellence experience desired.

Responsibilities

• P&L responsibility, provide monthly revenue forecasting, help drive service agreement base growth, repairs/installation/service turnkey growth by partnering with the acquisition team (sales).
• Budget Control Responsibilities including expenses as compared to targets for overhead items such as fleet, uniforms, tools and safety equipment.
• Risk mitigation - responsible for managing risk in service agreements, service turnkey and repairs work.
• Oversee the service administration teams to ensure we respond efficiently to customers including scheduling, procurement, billing, and customer response.
• Liaison support for key account customers including account reviews and customer meetings.
• Effectively attract, coach, counsel, train and develop all service employees. Drive continuous improvement through company performance management process and technical product training programs available. Develop employee skill levels, including customer service, process and technical skills to the highest degree possible.
• Confirm margin expectations are met during sales and fulfillment activities. Maximize cash flow by ensuring invoices are generated immediately upon completion of work, managing expense budgets, and increasing utilization of the service team. Ensure that standard service work processes are created and followed. Improve transactional processes impacting the customer experience and increase overall customer satisfaction.
• Ensure environmental, health and safety compliance within service team. Provide training to all employees to ensure a safe and productive work environment both in the shop and at customer sites.
• Travel to customer job sites could be required, which may include outdoor work and/or work in mechanical/equipment rooms. During the site visits, the employee may be exposed to variable weather conditions; moving mechanical parts; heights, and other variable environmental conditions based on location.

Skills

HVAC experience

Team management

Project management

Operational excellence

Microsoft Office

Salesforce

Tools

Microsoft Office

Salesforce

Job description

Trane Technologies plc in the United States seeks an experienced HVAC operations leader to drive service profitability and customer satisfaction. You will manage P&L, provide monthly revenue forecasts, and partner with the acquisition team to grow service agreements and turnkey projects.

Candidates need 5+ years in HVAC, 3+ years managing large teams, strong project management, and proficiency with Microsoft Office; Salesforce experience is a plus. Travel to customer sites may be required.