HVAC Service Supervisor | Lead Field Team & Customer Care

Airtron; Austin, Northern (TX, KY); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Airtron in Austin, TX is seeking a Service Supervisor to lead a team of service technicians, uphold a customer-first culture, and ensure safe, efficient daily operations.

You will coach and develop field staff, coordinate staffing, scheduling, and materials, monitor service quality and customer feedback, and champion processes that improve the customer experience. This hands-on leadership role emphasizes safety, quality, and exceptional service.

Qualifications

• 5+ years of HVAC or field service experience.
• 3+ years of leadership experience managing field teams.
• Strong customer service and team development skills.
• Excellent communication and problem-solving abilities.
• Proficiency with Microsoft Office applications.
• Valid driver's license.

Responsibilities

• Lead, coach, and develop a high-performing team of service technicians.
• Foster a customer-first culture focused on professionalism, responsiveness, and quality.
• Ensure safe, efficient, and productive day-to-day service operations.
• Support technicians in resolving customer concerns and delivering exceptional service.
• Monitor service quality, customer feedback, and operational performance.
• Coordinate staffing, scheduling, materials, and resources to meet customer needs.
• Ensure compliance with safety standards, company policies, and operational procedures.
• Recruit, train, and retain top talent.
• Identify opportunities to improve processes, efficiency, and the customer experience.
• Protect company assets, including vehicles, tools, equipment, and inventory.

Skills

Leadership

Customer service

Communication

Microsoft Office

Driver's license

Job description

Airtron in Austin, TX is seeking a Service Supervisor to lead a team of service technicians, uphold a customer-first culture, and ensure safe, efficient daily operations.

You will coach and develop field staff, coordinate staffing, scheduling, and materials, monitor service quality and customer feedback, and champion processes that improve the customer experience. This hands-on leadership role emphasizes safety, quality, and exceptional service.