HVAC Service Supervisor: Lead Techs & Customer Experience

Airtron LLC

Austin (TX)

On-site

USD 70,000 - 100,000

Full time

14 days+

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Job summary

Airtron is seeking a Service Supervisor for our Austin location to lead a high-performing team of service technicians and deliver exceptional customer experiences. You will oversee day-to-day operations, coach staff, and ensure safety, quality, and efficiency across all service activities.

The ideal candidate has 5+ years in HVAC or field service with 3+ years in leadership, strong communication, and a customer-focused mindset.

Qualifications

5+ years in HVAC, field service, or related industry.
3+ years of leadership experience managing field teams.
Strong customer service and team development skills.
Excellent communication, organization, and problem-solving abilities.
Proficiency with Microsoft Office applications.

Responsibilities

Lead, coach, and develop a high-performing team of service technicians.
Foster a customer-first culture focused on professionalism, responsiveness, and quality.
Ensure safe, efficient, and productive day-to-day service operations.
Support technicians in resolving customer concerns and delivering exceptional service.
Monitor service quality, customer feedback, and operational performance.
Coordinate staffing, scheduling, materials, and resources to meet customer needs.
Ensure compliance with safety standards, company policies, and operational procedures.
Recruit, train, and retain top talent.
Identify opportunities to improve processes, efficiency, and the customer experience.
Protect company assets, including vehicles, tools, equipment, and inventory.