HVAC Field Operations Lead — Austin

Torrey Holistics; Austin (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

Airtron Heating & Air Conditioning in Austin seeks an experienced Residential HVAC Field Operations Supervisor to lead a high-performing service team. You’ll coach technicians, coordinate daily field operations, and ensure safety, quality, and on-time delivery while maintaining strong customer relationships.

You’ll drive performance metrics, mentor new hires, and help shape training paths, routing, and asset stewardship to elevate the customer experience across the Austin market.

Qualifications

• 5+ years in HVAC, field service, or a closely related trade.
• 3+ years leading field teams (dispatcher, lead tech, foreman, or supervisor).
• Proven customer service skills and a track record of developing others.
• Strong communication, organization, and troubleshooting ability.
• Comfort with Microsoft Office tools.
• Valid driver’s license.

Responsibilities

• Lead, coach, and develop a high-performing team of residential service technicians.
• Champion a customer-first mindset that emphasizes professionalism, responsiveness, and quality.
• Own safe, efficient, and productive daily field operations across the Austin market.
• Support technicians in resolving customer concerns and complex service issues.
• Track service quality, customer feedback, and operational KPIs to drive action.
• Coordinate staffing, scheduling, materials, vehicles, and inventory for on‑time delivery.
• Ensure adherence to safety standards, company policies, and operating procedures.
• Recruit, train, coach, and retain top talent; build bench strength.
• Continuously improve processes to boost efficiency and elevate the customer experience.
• Safeguard company assets including vehicles, tools, equipment, and stock.

Skills

HVAC

Customer service

Communication

MS Office

Driver's license

Job description

Airtron Heating & Air Conditioning in Austin seeks an experienced Residential HVAC Field Operations Supervisor to lead a high-performing service team. You’ll coach technicians, coordinate daily field operations, and ensure safety, quality, and on-time delivery while maintaining strong customer relationships.

You’ll drive performance metrics, mentor new hires, and help shape training paths, routing, and asset stewardship to elevate the customer experience across the Austin market.