Home Services Service Supervisor

Airtron LLC; Austin (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

Airtron is seeking a Service Supervisor for our Austin location to lead a high-performing team of service technicians and deliver exceptional customer experiences. You will oversee day-to-day operations, coach staff, and ensure safety, quality, and efficiency across all service activities.

The ideal candidate has 5+ years in HVAC or field service with 3+ years in leadership, strong communication, and a customer-focused mindset.

Qualifications

• 5+ years in HVAC, field service, or related industry.
• 3+ years of leadership experience managing field teams.
• Strong customer service and team development skills.
• Excellent communication, organization, and problem-solving abilities.
• Proficiency with Microsoft Office applications.

Responsibilities

• Lead, coach, and develop a high-performing team of service technicians.
• Foster a customer-first culture focused on professionalism, responsiveness, and quality.
• Ensure safe, efficient, and productive day-to-day service operations.
• Support technicians in resolving customer concerns and delivering exceptional service.
• Monitor service quality, customer feedback, and operational performance.
• Coordinate staffing, scheduling, materials, and resources to meet customer needs.
• Ensure compliance with safety standards, company policies, and operational procedures.
• Recruit, train, and retain top talent.
• Identify opportunities to improve processes, efficiency, and the customer experience.
• Protect company assets, including vehicles, tools, equipment, and inventory.

Skills

Leadership

Customer service

Communication

Problem-solving

Team development

Organization

Tools

Microsoft Office

CRM software

Job description

At Airtron Heating & Air Conditioning, we help homeowners stay comfortable year-round with trusted heating, cooling, and HVAC solutions. For more than 40 years, we've built our reputation by showing up, doing quality work, and treating customers with honesty and respect. We're proud to be the neighbor people can count on—and we're looking for team members who share that same commitment to serving others and doing the job right. At Airtron, we're looking for people who take pride in their work, care about their teammates, and are committed to delivering an exceptional experience for every customer. If that sounds like you, we'd love to have you on our team. We are currently seeking a Service Supervisor for our Austin location! Lead People. Elevate Service. Create Exceptional Customer Experiences If you're a people-focused leader who thrives on developing teams, solving customer challenges, and delivering exceptional service, Airtron wants to hear from you. Join us as a Service Supervisor and help create outstanding experiences for our customers while leading a team committed to safety, quality, and excellence.

What You'll Do

• Lead, coach, and develop a high-performing team of service technicians.
• Foster a customer-first culture focused on professionalism, responsiveness, and quality.
• Ensure safe, efficient, and productive day-to-day service operations.
• Support technicians in resolving customer concerns and delivering exceptional service.
• Monitor service quality, customer feedback, and operational performance.
• Coordinate staffing, scheduling, materials, and resources to meet customer needs.
• Ensure compliance with safety standards, company policies, and operational procedures.
• Recruit, train, and retain top talent.
• Identify opportunities to improve processes, efficiency, and the customer experience.
• Protect company assets, including vehicles, tools, equipment, and inventory.

What Makes You Successful

You are a hands-on leader who enjoys coaching others, solving problems, and building strong customer relationships. You understand that delivering an exceptional customer experience begins with engaged employees, operational excellence, and a commitment to doing things the right way.

Minimum Qualifications

• 5+ years of HVAC, field service, or related industry experience.
• 3+ years of leadership experience managing field teams.
• Strong customer service and team development skills.
• Excellent communication, organization, and problem-solving abilities.
• Proficiency with Microsoft Office applications.
• Valid driver's license.

Preferred Qualifications

• Prior experience as a HVAC Sales and Service Supervisor.

Working Conditions

• Open office environment
• Fast-paced environment
• Travel by vehicle to and from work locations
• Occasional exposure to customer homes as needed
• Comfortable working both indoors and outdoors, exposed to all weather conditions (including heat, rain, cold and wind) while wearing appropriate PPE

Physical Requirements

• Must be able to lift/move up to 20 pounds frequently
• Must be able to drive and operate a motorized passenger vehicle
• Must be able to wear required personal protective equipment (PPE) including but not limited to hard hat, safety glasses, ear plugs, masks/respirators, reflective safety vests, gloves and safety toe, construction-grade work boots
• Must be able to adhere to long periods of standing, walking or sitting
• Ability to hear, understand and distinguish speech and/or other sounds to operate phones or other office equipment safely
• With natural or corrected vision, able to see and focus for close, distance, peripheral vision with normal depth perception
• Ability to express or exchange ideas by means of the spoken word to impart oral information to others
• Ability to enter text or data into a computer by means of a traditional keyboard or 10-key numeric keypad
• Must be able to use arms and hands to reach overhead, signal, grab, hold, lift, turn, push and pull objects and tools

Airtron is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, sex, pregnancy, sexual orientation, age, religion, creed, national origin, gender identity, disability, military/veteran status, genetic information or any other categories protected by applicable law.

The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Airtron.

Welcome to Airtron Careers! Airtron is looking for new team members to join us! We are more than just a heating and air conditioning installer and service provider, we are a family of hard-working, dedicated, and happy technicians, residential installers, warehouse workers, dispatchers, customer service representatives, project managers, estimators, controllers, executives, and more. Being an Airtron team member is rewarding and exciting, and every day we get to see our customers smile. We have earned our reputation for excellence. We are proud to work at Airtron, whether it’s in Ohio, Texas, Indiana, Maryland, North Carolina, or Tennessee.