HVAC Dispatch & Office Admin — Scheduling & Support

Calltheb; New London (CT); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401K match

Job summary

Calltheb in New London, Connecticut, is looking for a Dispatcher / Office Administrator to ensure smooth HVAC service operations. This role involves coordinating technician schedules, managing customer communication, and supporting daily office operations.

The ideal candidate will have strong multitasking skills, great customer service abilities, and experience with CRM software. Benefits include health insurance and competitive pay, with opportunities for bonuses.

Qualifications

• Experience in dispatching, scheduling, or office administration (HVAC or home services preferred).
• Strong multitasking and time-management skills.
• Excellent communication and customer service abilities.
• Proficiency with scheduling or CRM software.

Responsibilities

• Coordinate and dispatch HVAC technicians for service and installation appointments.
• Answer inbound calls and handle customer requests professionally.
• Maintain accurate customer records and service history in the CRM system.

Skills

Dispatching

Scheduling

Customer Service

Communication

CRM Software

Multitasking

Tools

Service Titan

Job description

Calltheb in New London, Connecticut, is looking for a Dispatcher / Office Administrator to ensure smooth HVAC service operations. This role involves coordinating technician schedules, managing customer communication, and supporting daily office operations.

The ideal candidate will have strong multitasking skills, great customer service abilities, and experience with CRM software. Benefits include health insurance and competitive pay, with opportunities for bonuses.