HVAC Service & Sales Leader: Grow Teams & Revenue

Apex Service Partners; Elkhart (IN); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401(k) with company match

Paid time off and holidays

Leadership development

Job summary

Apex Service Partners in the Elkhart area is seeking an experienced HVAC Service & Sales Manager to lead and grow our service and sales operations. You will develop high-performing teams, improve efficiency, and deliver an outstanding customer experience.

The role emphasizes coaching, field leadership, and the growth of maintenance programs, with a focus on service, sales, and overall operational performance. Strong leadership and a customer-first mindset are essential.

Qualifications

• 3+ years leading service, sales, operations, or field teams.
• Proven ability to drive performance, accountability and revenue growth.
• Strong coaching and development skills.
• Experience managing KPIs and process improvements.
• Excellent communication and leadership abilities.

Responsibilities

• Lead, coach, and develop service technicians and comfort advisors.
• Drive service, maintenance, and replacement sales across the operation.
• Monitor KPIs such as revenue, conversion rates, ticket size, and membership growth.
• Conduct field training and ongoing coaching for staff development.
• Collaborate with dispatch and operations to maximize scheduling efficiency.
• Manage customer escalations and ensure exceptional service recovery.
• Perform site visits and quality assurance inspections.
• Support recruiting, onboarding, and retention for the team.
• Ensure safety standards and company policies are followed.
• Partner with leadership to execute growth strategies.

Skills

Leadership

Team coaching

Revenue growth

KPI management

Communication

Customer service

Tools

ServiceTitan

Job description

Apex Service Partners in the Elkhart area is seeking an experienced HVAC Service & Sales Manager to lead and grow our service and sales operations. You will develop high-performing teams, improve efficiency, and deliver an outstanding customer experience.

The role emphasizes coaching, field leadership, and the growth of maintenance programs, with a focus on service, sales, and overall operational performance. Strong leadership and a customer-first mindset are essential.