Home Service & Sales Manager, HVAC

Apex Service Partners; Elkhart (IN); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401(k) with company match

Paid time off and holidays

Leadership development

Job summary

Apex Service Partners in the Elkhart area is seeking an experienced HVAC Service & Sales Manager to lead and grow our service and sales operations. You will develop high-performing teams, improve efficiency, and deliver an outstanding customer experience.

The role emphasizes coaching, field leadership, and the growth of maintenance programs, with a focus on service, sales, and overall operational performance. Strong leadership and a customer-first mindset are essential.

Qualifications

• 3+ years leading service, sales, operations, or field teams.
• Proven ability to drive performance, accountability and revenue growth.
• Strong coaching and development skills.
• Experience managing KPIs and process improvements.
• Excellent communication and leadership abilities.

Responsibilities

• Lead, coach, and develop service technicians and comfort advisors.
• Drive service, maintenance, and replacement sales across the operation.
• Monitor KPIs such as revenue, conversion rates, ticket size, and membership growth.
• Conduct field training and ongoing coaching for staff development.
• Collaborate with dispatch and operations to maximize scheduling efficiency.
• Manage customer escalations and ensure exceptional service recovery.
• Perform site visits and quality assurance inspections.
• Support recruiting, onboarding, and retention for the team.
• Ensure safety standards and company policies are followed.
• Partner with leadership to execute growth strategies.

Skills

Leadership

Team coaching

Revenue growth

KPI management

Communication

Customer service

Tools

ServiceTitan

Job description

We are looking for an experienced HVAC Service & Sales Manager to lead and grow our HVAC service and sales operations throughout the Greater Elkhart area and surrounding communities. This is an opportunity for a results-driven leader who excels at developing high-performing teams, improving operational efficiency, and delivering an outstanding customer experience.

While HVAC industry experience is preferred, we are open to leaders from home services and other field-based industries who have a proven track record of leading teams, driving sales performance, and improving operational results.

We are looking for an experienced HVAC Service & Sales Manager to lead and grow our HVAC service and sales operations throughout the Greater Elkhart area and surrounding communities. This is an opportunity for a results-driven leader who excels at developing high-performing teams, improving operational efficiency, and delivering an outstanding customer experience.

While HVAC industry experience is preferred, we are open to leaders from home services and other field-based industries who have a proven track record of leading teams, driving sales performance, and improving operational results.

What You'll Do

• Lead, coach, and develop a team of service technicians and comfort advisors
• Drive service, maintenance, and replacement sales performance across the operation
• Monitor and improve key performance indicators including revenue, conversion rates, average ticket, membership growth, and customer satisfaction
• Conduct ride-alongs, field training, and ongoing coaching to support employee development
• Partner with dispatch and operations teams to maximize scheduling efficiency and team productivity
• Manage customer escalations and ensure exceptional service recovery when needed
• Perform job site visits and quality assurance inspections
• Support recruiting, onboarding, and retention efforts for service team members
• Ensure compliance with safety standards, company policies, and operational best practices
• Collaborate with leadership to develop and execute growth strategies

What We're Looking For

• 3+ years of leadership experience managing service, sales, operations, or field-based teams
• Proven ability to drive team performance, accountability, and revenue growth
• Strong coaching and employee development skills
• Experience managing KPIs and implementing process improvements
• Exceptional communication and leadership abilities
• Strong customer service mindset and problem-solving skills
• Ability to thrive in a fast-paced, growth-oriented environment
• Valid driver's license and clean driving record

Preferred Qualifications

• HVAC service, replacement, or home services industry experience
• Experience leading technicians, installers, comfort advisors, or field service teams
• ServiceTitan or similar field service management software experience
• Experience growing memberships, maintenance agreements, or recurring revenue programs
• Track record of developing high-performing service and sales teams

Compensation & Benefits

• Competitive base salary plus performance-based bonus opportunity
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and paid holidays
• Leadership development and career growth opportunities
• Opportunity to make a significant impact within a growing organization

Why Join Us?

You'll have the opportunity to lead a talented team, influence operational strategy, and drive meaningful business growth. We're looking for a leader who can build strong teams, create accountability, and deliver an exceptional experience for both employees and customers.

We are an Equal Opportunity Employer and are committed to creating an inclusive workplace for all employees and applicants.