HVAC Service Resource Coordinator

Trane Italia; Kentucky; On-site; USD 44,000 - 61,000; Full time

Benefits offered by this job

Health insurance

401K match

Tuition assistance

Job summary

Trane Technologies in Columbus, Ohio is hiring for a Service Coordinator to join our team. In this role, you will be responsible for planning, coordinating, controlling, and directing activities of operational resources.

You will coordinate the execution of service agreements and repair work, procuring labor and materials within financial standards. Customer interaction, communicating with Field Technicians, and coordinating job priorities with Service Managers will be everyday duties.

Qualifications

• Certificate/degree from college or technical school with one (1) year related experience and/or training; or three (3) years of related experience and/or training with HS Diploma/GED.
• Candidates without a 4-year degree are encouraged to apply; we prioritize practical experience, relevant skills, and alignment with our leadership principles.
• Must have excellent Customer Service skills - need to be extremely comfortable and effective on the phone.
• Must be organized with the ability to multi-task and prioritize daily interruptions.
• Strong attention to detail and enjoy working in fast paced environment.
• Knowledge of Word, Excel, Outlook, and Windows.
• Flexibility to work overtime/weekends, as required.
• Familiarity with the operation of HVAC Systems and/or Temperature Controls preferred.

Responsibilities

• Coordinates service resources, dispatches and assigns team members to project.
• Schedules personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability.
• Interacts and communicates with all Area Service Managers and HVAC Field Technicians to assign/dispatch HVAC Technicians and Control Technicians
• Coordinates operations interaction with the Parts Department and Acquisition, as necessary.
• Maintains customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests.
• Generates work orders, reviews project paperwork, forwards project paperwork to Project Administrators, and generate various reports.

Skills

Customer Service

Multi-tasking

Attention to detail

Phone communication

Organized

HVAC knowledge

Education

College/technical school certificate

Tools

Microsoft Word

Microsoft Excel

Outlook

Windows

Job description

Trane Technologies in Columbus, Ohio is hiring for a Service Coordinator to join our team. In this role, you will be responsible for planning, coordinating, controlling, and directing activities of operational resources.

You will coordinate the execution of service agreements and repair work, procuring labor and materials within financial standards. Customer interaction, communicating with Field Technicians, and coordinating job priorities with Service Managers will be everyday duties.