Resource Coordinator

Trane Supply; Columbus (OH); Hybrid; USD 52,000 - 68,000; Full time

Job summary

Trane in Columbus, Ohio seeks a Service Coordinator to plan, coordinate, and direct operational resources for service agreements and repair work.

You will manage labor and materials within financial standards, interact with Field Technicians and Service Managers, and help ensure timely project execution and customer satisfaction.

Qualifications

• Degree or certificate from college or technical school, or 3 years related experience with HS Diploma.
• Excellent customer service skills, especially on the phone.
• Organized with ability to multi-task and prioritize interruptions.
• Strong attention to detail in a fast-paced environment.
• Familiarity with HVAC systems and/or temperature controls preferred.

Responsibilities

• Coordinate service resources, dispatch and assign team members to projects.
• Schedule personnel, materials, subcontractors and equipment based on project needs, skill sets, and availability.
• Interact and communicate with Area Service Managers and HVAC Field Technicians to assign/dispatch technicians.
• Coordinate operations with Parts Department and Acquisition as necessary.
• Generate work orders, review project paperwork, and generate reports.

Skills

Customer service

Phone communication

Organization

Multi-tasking

Attention to detail

Microsoft Office

Education

College/Technical degree

HS Diploma/GED

Tools

Word

Excel

Outlook

Windows

Job description

Trane in Columbus, Ohio is hiring for a Service Coordinator to join our team. In this role, you will be responsible for planning, coordinating, controlling, and directing activities of operational resources. Ultimately, this individual will coordinate the execution of service agreements and repair work. This includes procuring the appropriate labor and materials for work completion within financial standards. Customer interaction, communicating with the Field Technicians, and coordinating job priorities with Service Managers will be an everyday occurrence. **What you will do:*** Coordinates service resources, dispatches and assigns team members to project.* Schedules personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability.* Interacts and communicates with all Area Service Managers and HVAC Field Technicians to assign/dispatch HVAC Technicians and Control Technicians* Coordinates operations interaction with the Parts Department and Acquisition, as necessary.* Maintains customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests.* Generates work orders, reviews project paperwork, forwards project paperwork to Project Administrators, and generate various reports. **What you will bring:*** Certificate/degree from college or technical school with one (1) year related experience and/or training; or three (3) years of related experience and/or training with HS Diploma/GED.* Candidates without a 4-year degree are encouraged to apply; we prioritize practical experience, relevant skills, and alignment with our leadership principles.* Must have excellent Customer Service skills - need to be extremely comfortable and effective on the phone.* Must be organized with the ability to multi-task and prioritize daily interruptions.* Strong attention to detail and enjoy working in fast paced environment.* Knowledge of Word, Excel, Outlook, and Windows.* Flexibility to work overtime/weekends, as required.* Familiarity with the operation of HVAC Systems and/or Temperature Controls preferred.