HVAC Service Manager: Lead Techs, Grow Revenue

Mighty Plumbing Heating Air Electric LLC; Denver (CO); On-site; USD 110,000 - 150,000; Full time

Job summary

Mighty Plumbing, Heating, Air & Electric is seeking an experienced HVAC Service Manager to lead and grow our residential HVAC service operations in the Denver market. This hands-on leadership role focuses on developing service technicians, driving service revenue, and improving overall performance while ensuring an exceptional customer experience.

The ideal candidate will coach technicians, drive accountability, and build a high-performing, profitable department committed to customer

Qualifications

• 5+ years of residential HVAC service experience.
• 2+ years of HVAC supervisory or management experience.
• Strong technical knowledge of HVAC diagnostics, repair, and maintenance.
• Proven ability to coach technicians, drive revenue, and improve service performance.

Responsibilities

• Lead, coach, mentor, and develop HVAC service and maintenance technicians.
• Establish clear performance expectations, accountability, and development opportunities.
• Conduct regular team meetings, ride-alongs, performance reviews, and technical training.
• Coach technicians on diagnostics, customer communication, ethical sales, and service performance.
• Partner with Talent Acquisition to identify staffing needs and build a strong service team.
• Oversee daily HVAC service, repair, and maintenance operations.
• Coordinate with dispatch and customer care to maximize scheduling efficiency.
• Monitor technician productivity, service quality, callbacks, and customer satisfaction.
• Ensure accurate diagnostics, estimates, job documentation, and service recommendations.
• Oversee maintenance agreement performance and service follow-up opportunities.
• Ensure compliance with applicable codes, regulations, and safety requirements.
• Drive HVAC service revenue, profitability, and technician performance.
• Monitor key metrics, including average ticket, conversion rates, revenue per technician, and labor efficiency.
• Coach technicians on presenting repair, maintenance, and replacement options.
• Identify opportunities to increase maintenance agreements, customer retention, and replacement leads.
• Manage labor costs, operational expenses, and departmental budgets.
• Collaborate with leadership to establish and achieve revenue and performance goals.
• Deliver exceptional customer service and technical workmanship.
• Resolve escalated customer concerns promptly and professionally.
• Ensure technicians provide clear, honest recommendations and solutions.
• Reduce repeat service calls and improve first-time fix rates.
• Build long-term customer relationships through trust, professionalism, and quality service.

Skills

HVAC diagnostics

Team leadership

Coaching technicians

Customer communication

Budgeting & cost control

Education

EPA Section 608 certification

NATE certification

Tools

ServiceTitan

Job description

Mighty Plumbing, Heating, Air & Electric is seeking an experienced HVAC Service Manager to lead and grow our residential HVAC service operations in the Denver market. This hands-on leadership role focuses on developing service technicians, driving service revenue, and improving overall performance while ensuring an exceptional customer experience.

The ideal candidate will coach technicians, drive accountability, and build a high-performing, profitable department committed to customer