HVAC Service Leader - Lead, Grow, Impact

Test of Time Plumbing, Heating, Air & Electrical; Marlborough (MA); On-site; USD 125,000 - 140,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

Company-paid long-term disability

Life insurance

Aflac accident insurance

401(k) with company match

Birthday bonus

Paid vacation

Paid sick time

Bereavement leave

Job summary

Test of Time Plumbing Heating Air & Electrical in Massachusetts seeks an HVAC Service Manager to lead the service department, coach technicians, and drive performance. You will oversee daily HVAC service operations, balance staffing and scheduling, and maintain high workmanship and customer care.

This leadership role emphasizes clear communication, accountability, and hands-on problem solving to deliver results across the team.

Qualifications

• Three or more years of leadership or management experience.
• HVAC knowledge preferred.
• Experience providing sales training and developing team members.
• A customer-focused approach with strong communication, planning and organizational skills.

Responsibilities

• Oversee daily HVAC service and maintenance operations, balancing staffing, scheduling, and customer needs.
• Coach technicians on service quality, customer communication, and sales performance.
• Set clear expectations, monitor department results, and help the team achieve its goals.
• Evaluate completed work and address opportunities to improve quality and consistency.
• Develop training plans that strengthen technical skills and support employee growth.
• Manage recruiting, hiring, and onboarding to maintain a capable, dependable team.
• Help resolve technical questions, customer concerns, and workflow challenges.
• Reinforce safe work practices and adherence to company policies and service procedures.
• Identify practical ways to improve department efficiency and performance.

Skills

Leadership

HVAC knowledge

Sales training

Team development

Customer focus

Communication

Planning

Organization

Direction

Job description

Test of Time Plumbing Heating Air & Electrical in Massachusetts seeks an HVAC Service Manager to lead the service department, coach technicians, and drive performance. You will oversee daily HVAC service operations, balance staffing and scheduling, and maintain high workmanship and customer care.

This leadership role emphasizes clear communication, accountability, and hands-on problem solving to deliver results across the team.