HVAC Service Operations Lead - Build & Elevate Team

Prevueaps; Reading (MA); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

401(k) match

Health insurance

Life insurance

Disability insurance

Paid holidays

PTO & sick time

Birthday off

Job summary

Cooling Unlimited in Reading, MA seeks an HVAC Service Operations Manager to lead the service department, direct technicians, and optimize daily operations. You will drive efficiency, ensure high service standards, and provide the direction needed for a high-performing team.

This hands-on leadership role requires strong HVAC knowledge and a focus on mentoring staff, scheduling, budgeting, and customer satisfaction within a growing family-owned company.

Qualifications

• 4–6+ years of HVAC experience.
• Residential service and/or install background.
• Leadership or mentoring experience.
• Strong organizational and communication abilities.

Responsibilities

• Direct daily service operations.
• Manage technician schedules and dispatch.
• Monitor calls and workflow; resolve issues.
• Review invoices and job records; track KPIs.
• Maintain safety and quality standards.
• Lead and mentor technicians; build team culture.
• Assist with budgeting, cost control, and performance reviews.

Skills

HVAC experience

Leadership

Organizational skills

Troubleshooting

Communication

Service operations

Customer service

EPA Certification

Job description

Cooling Unlimited in Reading, MA seeks an HVAC Service Operations Manager to lead the service department, direct technicians, and optimize daily operations. You will drive efficiency, ensure high service standards, and provide the direction needed for a high-performing team.

This hands-on leadership role requires strong HVAC knowledge and a focus on mentoring staff, scheduling, budgeting, and customer satisfaction within a growing family-owned company.