HVAC Service Manager

Cooling Unlimited, Inc.; Reading (MA); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

401(k) with 3% company match

Health, dental, and vision insurance

Life insurance

Disability coverage

Paid holidays

PTO and sick time

Paid birthday off

Job summary

Cooling Unlimited is seeking an HVAC Service Department Manager to own our residential service operation in Reading, MA. This hands-on leadership role requires guiding technicians, managing daily operations, and driving department performance.

You will oversee scheduling, dispatch, invoicing, budgeting support, and safety compliance while developing your team and maintaining high‑quality service for our customers.

Qualifications

• 4–6+ years HVAC field experience in service or installation.
• Experience leading, supervising, or mentoring HVAC technicians.
• Strong understanding of residential HVAC service operations.
• Experience with scheduling, dispatch, invoicing, and/or service department processes.
• Strong organizational and problem-solving skills.
• Ability to communicate effectively with technicians, customers, and office staff.
• EPA Certification is required.
• Leadership approach combining accountability, support, and development.

Responsibilities

• Lead the Service Team by managing day-to-day activities of the HVAC service department.
• Oversee service scheduling, dispatching, and technician workflow.
• Own department performance by tracking KPIs and productivity; review invoices and records.

Skills

HVAC field experience

Leadership experience

Scheduling experience

Communication skills

Problem-solving

Organizational skills

Education

EPA Certification

Job description

HVAC Service Manager

$90,000-$100,000 Base + Performance Bonus

Reading, MA | Monday-Friday

Lead the Service Team. Improve Operations. Drive Results.

Cooling Unlimited is a family-owned HVAC company that has been serving Middlesex County since 1986. We've built our reputation on quality workmanship, dependable service, and long-term relationships with our customers and employees.

We're looking for an experienced HVAC Service Department Manager to take ownership of our residential service operation. This is a hands-on leadership position for someone who understands HVAC in the field and can also manage the people, processes, and performance behind a successful service department.

You’ll work closely with technicians, oversee daily operations, monitor department performance, and make sure customers receive consistent, high-quality service.

Your Responsibilities

Lead the Service Team

• Manage the day-to-day activities of the HVAC service department
• Lead, coach, and mentor service technicians
• Set expectations and hold the team accountable for performance
• Support technician development, training, and problem-solving
• Build a culture focused on professionalism, teamwork, and quality

Manage Daily Operations

• Oversee service scheduling, dispatching, and technician workflow
• Coordinate demand service and preventative maintenance operations
• Keep jobs moving efficiently and address scheduling or field issues
• Step in to assist technicians with difficult troubleshooting when needed
• Ensure work is completed safely, correctly, and according to company standards

Own Department Performance

• Track key performance indicators and technician productivity
• Review invoices, job records, and department documentationAssist with budgeting, cost control, and operational planning
• Identify opportunities to improve efficiency and profitability
• Maintain strong safety and compliance standards

What We're Looking For

• 4-6+ years of HVAC field experience in service and/or installation
• Previous experience leading, supervising, or mentoring HVAC technicians
• Strong understanding of residential HVAC service operations
• Experience with scheduling, dispatch, invoicing, and/or service department processes
• Strong organizational and problem-solving skills
• Ability to communicate effectively with technicians, customers, and office staff
• EPA Certification required
• A leadership approach that combines accountability, support, and development

Compensation & Benefits

• $90,000-$100,000 base salary + performance bonus
• 401(k) with 3% company match
• Health, dental, and vision insurance - 50% employer-paid
• 100% employer-paid life insurance
• Short- and long-term disability coverage
• Paid holidays
• PTO and sick time
• Paid birthday off

Why This Role?

This is an opportunity to have a direct impact on how an established HVAC service department operates.

You won't simply be managing from behind a desk. You'll be involved with the technicians, the daily workflow, customer service, and department performance-while helping build a stronger, more consistent team.

If you're an experienced HVAC professional ready to take ownership of a service department and lead a team to the next level, we'd like to hear from you.