HVAC Service Operations Coordinator - PMA & Client Care

Jobot; Broderick (CA); On-site; USD 80,000 - 115,000; Full time

Benefits offered by this job

PTO

Paid Holidays

and more!

Job summary

Jobot, a commercial mechanical contractor, is seeking a Service Coordinator in California. You will act as the liaison between customers and our service organization, coordinating PMAs and core service work order transactions to ensure timely problem solving.

Responsibilities include coordinating first-time preventive maintenance visits, PMA renewals, customer care templates, and PMA data integrity, working with technicians and customers to resolve missing data and maintain accurate records.

Qualifications

• Previous experience in a similar role, preferably within the HVAC, mechanical, construction, or service industry.
• Proficiency in Microsoft Office Suite and ability to learn service management systems.
• Understanding of service contract management, customer service, and process improvement.
• High school diploma or equivalent required.

Responsibilities

• Coordinate first time preventive maintenance visits.
• Contact customers to establish permissible dates for initial site visits.
• Proactively contact customers 30 to 60 days prior to PMA renewal dates.
• Discuss pricing escalations and potential agreement modifications.
• Assist in developing and executing customer care call templates for periodic check-ins or site visits.
• Maintain accuracy and completeness of PMA records in the system.
• Coordinate with technicians, customers, and the PMA Coordinator to resolve missing data.

Skills

Customer service

MS Office

Service contracts

Process improvement

Education

High school diploma

Tools

MS Office Suite

Job description

Jobot, a commercial mechanical contractor, is seeking a Service Coordinator in California. You will act as the liaison between customers and our service organization, coordinating PMAs and core service work order transactions to ensure timely problem solving.

Responsibilities include coordinating first-time preventive maintenance visits, PMA renewals, customer care templates, and PMA data integrity, working with technicians and customers to resolve missing data and maintain accurate records.