Service Operations Coordinator-HVAC

Jobot; Broderick (CA); On-site; USD 80,000 - 115,000; Full time

Benefits offered by this job

PTO

Paid Holidays

and more!

Job summary

Jobot, a commercial mechanical contractor, is seeking a Service Coordinator in California. You will act as the liaison between customers and our service organization, coordinating PMAs and core service work order transactions to ensure timely problem solving.

Responsibilities include coordinating first-time preventive maintenance visits, PMA renewals, customer care templates, and PMA data integrity, working with technicians and customers to resolve missing data and maintain accurate records.

Qualifications

• Previous experience in a similar role, preferably within the HVAC, mechanical, construction, or service industry.
• Proficiency in Microsoft Office Suite and ability to learn service management systems.
• Understanding of service contract management, customer service, and process improvement.
• High school diploma or equivalent required.

Responsibilities

• Coordinate first time preventive maintenance visits.
• Contact customers to establish permissible dates for initial site visits.
• Proactively contact customers 30 to 60 days prior to PMA renewal dates.
• Discuss pricing escalations and potential agreement modifications.
• Assist in developing and executing customer care call templates for periodic check-ins or site visits.
• Maintain accuracy and completeness of PMA records in the system.
• Coordinate with technicians, customers, and the PMA Coordinator to resolve missing data.

Skills

Customer service

MS Office

Service contracts

Process improvement

Education

High school diploma

Tools

MS Office Suite

Job description

Job details

Hosted by: Christie Bauer

Salary: $80,000 - $115,000 per year

A bit about us

We are a commercial mechanical contractor looking for a Service Coordinator.

Why join us

• PTO
• Paid Holidays
• and more!

Job Details

The Service Coordinator is the liaison between the customer and our core service organization responsible for problem solving and organization of our Preventive Maintenance Agreements (PMA’s) and core service workorder transactions.

Responsibilities

Preventive Maintenance Agreements

• Coordinate first time preventive maintenance visits
• Contact customers to establish permissible dates for initial site visits

PMA Renewals and Retention

• Proactively contact customers 30 to 60 days prior to PMA renewal dates
• Discuss pricing escalations and potential agreement modifications

Customer Care and Relationship Management

• Assist in developing and executing customer care call templates for periodic check-ins or site visits

PMA Data Integrity

• Maintain accuracy and completeness of PMA records in the system
• Coordinate with technicians, customers, and the PMA Coordinator to resolve missing or incomplete data.

Required Skills/Abilities and Qualifications

• Previous experience in a similar role, preferably within the HVAC, mechanical, construction, or service industry.
• Proficiency in Microsoft Office Suite and ability to learn service management systems.
• Understanding of service contract management, customer service, and process improvement.
• High school diploma or equivalent required.

Equal Opportunity Employment

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Background Check Policy

Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

Privacy Notice

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Contact and Consent

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: jobot.com/privacy-policy.