Service Operations Coordinator-HVAC

LeoForce; Broderick (CA); In loco; USD 80.000 - 115.000; Tempo pieno

Vantaggi offerti da questo lavoro

PTO

Paid Holidays

More benefits

Descrizione del lavoro

Leoforce is seeking a Service Operations Coordinator-HVAC in Broderick, CA. The role focuses on coordinating Preventive Maintenance Agreements (PMA) and service work order transactions, acting as the liaison between customers and our service team.

Entry level experience is acceptable, with a salary range of $80,000 to $115,000 per year. Responsibilities include coordinating initial PMA visits, PMA renewals, customer care communications, and PMA data integrity.

Competenze

• High school diploma or equivalent required.

Mansioni

• Coordinate first time preventive maintenance visits.
• Contact customers to establish permissible dates for initial site visits.
• Proactively contact customers 30 to 60 days prior to PMA renewal dates.
• Discuss pricing escalations and potential agreement modifications.
• Assist in developing and executing customer care call templates for periodic check-ins or site visits.
• Maintain accuracy and completeness of PMA records in the system.
• Coordinate with technicians, customers, and the PMA Coordinator to resolve missing or incomplete data.

Descrizione del lavoro

Service Operations Coordinator-HVAC

Broderick,CA, US

6967194

4 days ago

Job Description

Experience: Entry Level

Salary: $80,000 - $115,000 per year

Job Details

The Service Coordinator is the liaison between the customer and our core service organization responsible for problem solving and organization of our Preventive Maintenance Agreements (PMA’s) and core service workorder transactions.

Responsibilities

• Preventive Maintenance Agreements
  • Coordinate first time preventive maintenance visits
  • Contact customers to establish permissible dates for initial site visits
• PMA Renewals and Retention
  • Proactively contact customers 30 to 60 days prior to PMA renewal dates
  • Discuss pricing escalations and potential agreement modifications
• Customer Care and Relationship Management
  • Assist in developing and executing customer care call templates for periodic check-ins or site visits
• PMA Data Integrity
  • Maintain accuracy and completeness of PMA records in the system
  • Coordinate with technicians, customers, and the PMA Coordinator to resolve missing or incomplete data.

Required Skills/Abilities and Qualifications

• Previous experience in a similar role, preferably within the HVAC, mechanical, construction, or service industry.
• Proficiency in Microsoft Office Suite and ability to learn service management systems.
• Understanding of service contract management, customer service, and process improvement.
• High school diploma or equivalent required.

A bit about us:

We are a commercial mechanical contractor looking for a Service Coordinator.

Why join us?

Benefits

• PTO
• Paid Holidays
• and more!