HVAC Service Manager - Residential

Talently; Dallas (TX); On-site; USD 90,000 - 115,000; Full time

Job summary

Talently in Dallas is seeking an HVAC Service Manager - Residential to lead daily service operations, coach technicians, and drive department performance. You will monitor KPIs, manage budgets, and partner with leadership to deliver dependable comfort solutions to customers.

This hands-on leadership role emphasizes process improvement, revenue growth from service agreements, and customer satisfaction. Strong communication and problem-solving are essential to build a high-performing team in a

Qualifications

• Management experience in residential HVAC service or home services.
• Strong understanding of residential HVAC service operations and installation.
• Proven ability to lead, motivate, and develop a team.
• Experience managing department performance, revenue, and profitability.
• Ability to monitor KPIs and improve productivity and customer satisfaction.
• Strong communication, organization, and problem‑solving skills.

Responsibilities

• Oversee daily residential HVAC service operations and department performance.
• Lead, coach, and develop service technicians, installers, dispatchers, and other team members.
• Monitor KPIs, revenue, margins, productivity, and customer satisfaction.
• Improve service processes, scheduling, workflows, and operational efficiency.
• Drive maintenance agreement sales, service revenue, and replacement opportunities.
• Manage department budgets, labor costs, and performance goals.
• Recruit, train, and retain high-performing employees.
• Build strong customer relationships and partner with company leadership to support business growth.

Skills

HVAC Residential Service

HVAC Install

KPIs

Team Management

Job description

Job Title: HVAC Service Manager - Residential

Skills: HVAC Residential Service, HVAC Install, KPIs, Team Management

About the Opportunity:

Join a company in the HVAC industry focused on delivering dependable solutions for residential comfort and home services. This hands‑on leadership opportunity puts you in charge of residential service operations, team development, and department performance. Help strengthen customer satisfaction and operational results while supporting continued business growth in the Dallas area.

Responsibilities:

• Oversee daily residential HVAC service operations and department performance.
• Lead, coach, and develop service technicians, installers, dispatchers, and other team members.
• Monitor KPIs, revenue, margins, productivity, and customer satisfaction.
• Improve service processes, scheduling, workflows, and operational efficiency.
• Drive maintenance agreement sales, service revenue, and replacement opportunities.
• Manage department budgets, labor costs, and performance goals.
• Recruit, train, and retain high-performing employees.
• Build strong customer relationships and partner with company leadership to support business growth.

Must-Have Skills:

• Management experience in residential HVAC service or home services.
• Strong understanding of residential HVAC service operations and installation.
• Proven ability to lead, motivate, and develop a team.
• Experience managing department performance, revenue, and profitability.
• Ability to monitor KPIs and improve productivity and customer satisfaction.
• Strong communication, organization, and problem‑solving skills.

Nice-to-Have Skills:

• Familiarity with HVAC service software and dispatching systems.
• HVAC licensing or applicable industry credentials.
• Experience improving maintenance agreement sales and replacement opportunities.