HVAC Service Manager

R. Poust Heating & Air Conditioning; Ackerson (NJ); On-site; USD 100,000 - 125,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Company Match

Long-Term Disability Insurance

Short-Term Disability Insurance

Paid Time Off

Job summary

R Poust Heating & Air Conditioning is seeking an HVAC Service Manager (Residential) to lead a skilled team of technicians and drive high‑quality service. You will set goals, monitor performance, and partner with sales and operations to maximize service opportunities.

As a key leader, you will ensure codes and regulations compliance, mentor staff, and deliver exceptional homeowner experiences while maintaining focus on safety, quality, and efficiency.

Qualifications

• Minimum of 3 years of management experience in residential HVAC
• Strong knowledge of heating, cooling, and ventilation systems (installation, maintenance, diagnostics)
• Ability to inspire, coach, and develop technicians at all skill levels
• Commitment to delivering exceptional homeowner experiences
• Proven track record of meeting or exceeding revenue, efficiency, and quality goals
• Detail‑oriented with strong organizational and multitasking abilities
• Effective presentation and training skills; comfortable leading team meetings
• Confident, decisive communicator in a fast‑paced, goal‑driven environment
• Familiarity with service management software and dispatch systems
• Proficiency with computers and Microsoft Office (Excel, Word, PowerPoint)

Responsibilities

• Lead, manage, and mentor a team of HVAC Technicians
• Foster a culture of safety, quality, accountability, and continuous improvement
• Drive division performance through goal setting, reporting, and team development
• Collaborate with sales and marketing teams to increase service, maintenance, and replacement opportunities
• Partner with operations, dispatch, and customer service teams to optimize scheduling and communication
• Improve efficiency through route optimization, workflow improvements, and technician performance tracking
• Serve as the subject‑matter expert for residential HVAC systems, installations, and service
• Stay current with HVAC codes, regulations (EPA, local/state), and emerging technologies
• Ensure top‑tier service quality, system performance, and customer satisfaction
• Resolve escalated customer concerns with professionalism and technical expertise

Skills

Team leadership

Mentoring

Scheduling & coordination

Customer service focus

Communication skills

Leadership presence

Tools

MS Office (Excel/Word/PowerPoint)

Service management software

Dispatch systems

Job description

Overview

HVAC Service Manager (Residential)

Join R Poust and elevate your career as an HVAC Service Manager with a company that values strong leadership, technical excellence, and outstanding customer service. In this role, you’ll lead a skilled team, drive operational performance, and play a key part in delivering high‑quality service to our customers. We offer a collaborative, growth‑oriented environment where your leadership and expertise make a direct impact on team success and business results. If you’re ready to take ownership, build and mentor a high‑performing team, and advance your career with an organization committed to long‑term development.

What You’ll Do

• Lead, manage, and mentor a team of HVAC Technicians
• Foster a culture of safety, quality, accountability, and continuous improvement
• Drive division performance through goal setting, reporting, and team development
• Collaborate with sales and marketing teams to increase service, maintenance, and replacement opportunities
• Partner with operations, dispatch, and customer service teams to optimize scheduling and communication
• Improve efficiency through route optimization, workflow improvements, and technician performance tracking
• Serve as the subject‑matter expert for residential HVAC systems, installations, and service
• Stay current with HVAC codes, regulations (EPA, local/state), and emerging technologies
• Ensure top‑tier service quality, system performance, and customer satisfaction
• Resolve escalated customer concerns with professionalism and technical expertise

What You’ll Bring

• Minimum of 3 years of management experience in residential HVAC
• Strong knowledge of heating, cooling, and ventilation systems (installation, maintenance, diagnostics)
• Ability to inspire, coach, and develop technicians at all skill levels
• Commitment to delivering exceptional homeowner experiences
• Proven track record of meeting or exceeding revenue, efficiency, and quality goals
• Detail‑oriented with strong organizational and multitasking abilities
• Effective presentation and training skills; comfortable leading team meetings
• Confident, decisive communicator in a fast‑paced, goal‑driven environment
• Familiarity with service management software and dispatch systems
• Proficiency with computers and Microsoft Office (Excel, Word, PowerPoint)

What We Offer:

• Medical, Dental, and Vision Insurance:Affordable, comprehensive coverage
• 401(K) with Company Match:Plan for your future with confidence
• Company-Paid Long-Term Disability & Life Insurance:Security and peace of mind
• Voluntary Short-Term Disability & Life Insurance:Additional protection tailored to your needs
• Paid Time Off:Vacation, holidays, and sick time to support work‑life balance

Compensation & Details:

• Pay: $100,000 – $125,000 annually (plus performance‑based bonuses)
• Job Type: Full‑Time

R Poust May conduct a preemployment background check and drug test, subject to applicable law.

R Poustis an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.