HVAC Service Manager

gpac; Falmouth (MA); On-site; USD 125,000 - 150,000; Full time

Benefits offered by this job

Company vehicle

Health benefits

401(k)

Paid vacation

Competitive compensation

Family-oriented culture

Growth opportunities

Job summary

gpac LLC is seeking an experienced HVAC Service Manager to lead a residential service team in Massachusetts. This leadership role focuses on improving operations, coaching technicians, and delivering exceptional customer service.

You will manage daily scheduling, set performance standards, and drive growth within a supportive, family‑oriented company culture that values stability and long‑term career development. Competitive compensation and full benefits are included.

Qualifications

• Previous HVAC service management or leadership experience.
• Strong understanding of residential HVAC service and troubleshooting.
• Excellent leadership, communication, and organizational skills.
• Leads by example, holds team accountable, and brings out the best in people.
• Hands-on leader who balances team development with operational efficiency.

Responsibilities

• Lead, manage, and develop a team of residential HVAC service technicians.
• Establish clear expectations, performance standards, and accountability.
• Ensure technicians are properly equipped, trained, and positioned for success.
• Oversee daily service operations, scheduling, and workflow efficiency.
• Monitor team performance, productivity, and customer satisfaction.
• Provide coaching, mentorship, and ongoing support to technicians.
• Maintain high standards of professionalism, workmanship, and customer service.
• Identify opportunities to improve processes and overall department performance.

Skills

HVAC leadership

Residential HVAC

Team development

Job description

Are you an experienced HVAC professional ready to take the next step in your career? We're looking for a strong HVAC Service Manager to lead a residential service team for a company that truly values its employees!

This is an opportunity to step into a leadership role where you can make an impact, develop a team, improve operations, and help drive continued success.

Salary: $125,000–$150,000

What's Offered:

• Company vehicle

• Health benefits

• 401(k)

• 2–3 weeks of paid vacation

• Competitive compensation

• Supportive, family-oriented company culture

• Long-term stability and growth opportunities

Key Responsibilities:

• Lead, manage, and develop a team of residential HVAC service technicians.

• Establish clear expectations, performance standards, and accountability.

• Ensure technicians are properly equipped, trained, and positioned for success.

• Oversee daily service operations, scheduling, and workflow efficiency.

• Monitor team performance, productivity, and customer satisfaction.

• Provide coaching, mentorship, and ongoing support to technicians.

• Maintain high standards of professionalism, workmanship, and customer service.

• Identify opportunities to improve processes and overall department performance.

What We're Looking For:

• Previous HVAC service management or leadership experience.

• Strong understanding of residential HVAC service and troubleshooting.

• Excellent leadership, communication, and organizational skills.

• Someone who leads by example, holds their team accountable, and knows how to bring out the best in people.

• A hands‑on leader who can balance team development with operational efficiency.

Ready to lead a team and make a difference?