HVAC Service Manager

SanCrest; Boston (MA); On-site; USD 85,000 - 115,000; Full time

Job summary

Sancrest Llc in Boston leads residential and light commercial HVAC service operations. You will supervise technicians, coordinate daily service activities, and focus on safety and quality.

The role emphasizes customer satisfaction, problem-solving, and working with internal teams to deliver reliable heating and cooling services. A proven track record in HVAC leadership and a commitment to workmanship is required.

Qualifications

• Proven HVAC leadership/management experience with strong technical knowledge.
• Ability to lead, mentor, and hold teams to high standards.
• Strong customer communication and escalation resolution skills.
• Committed to safety, compliance, and workmanship quality.

Responsibilities

• Supervise and support HVAC technicians to deliver safe, high-quality repairs, maintenance, and replacements.
• Coordinate day-to-day service operations and ensure efficient workflow.
• Partner with customers and internal teams to drive customer satisfaction.
• Resolve service escalations and ensure effective problem-solving.
• Maintain adherence to performance standards, safety requirements, and quality expectations.

Skills

HVAC leadership

Team mentoring

Customer communication

Safety compliance

Job description

to lead residential and light commercial HVAC service operations.

Key Responsibilities

• Supervise and support HVAC technicians to deliver safe, high-quality repairs, maintenance, and replacements.


• Coordinate day-to-day service operations and ensure efficient workflow.


• Partner with customers and internal teams to drive customer satisfaction.


• Resolve service escalations and ensure effective problem-solving.


• Maintain adherence to performance standards, safety requirements, and quality expectations.

Qualifications & Skills

• Proven HVAC leadership/management experience with strong technical knowledge.


• Ability to lead, mentor, and hold teams to high standards.


• Strong customer communication and escalation resolution skills.


• Committed to safety, compliance, and workmanship quality.

Culture

Safety-first, team-oriented, and customer-focused environment with technical training and advancement opportunities.