HVAC Engineer, Installer and Technician

W3Global; San Antonio (TX); On-site; USD 85,000 - 105,000; Full time

Benefits offered by this job

Company vehicle

Fuel card

Paid training

Paid time off & holidays

Uniforms and boot allowance

Career growth opportunities

Job summary

W3Global is seeking an experienced HVAC Service Manager to oversee daily service operations, mentor technicians, and ensure top-tier customer satisfaction. The role blends hands-on field support with office leadership to optimize dispatch, scheduling, inventory, billing, and profitability.

The ideal candidate has a residential HVAC background, strong troubleshooting skills, and proven leadership ability to drive performance and service excellence across the team.

Qualifications

• Texas TDLR HVAC license required.
• Extensive residential HVAC installation, service and troubleshooting experience.
• Experience supervising HVAC technicians or service ops.
• Strong understanding of service dept profitability.
• Experience with dispatching, scheduling, inventory and billing.
• Valid driver’s license with clean record.
• Excellent leadership, communication, organization and time management.
• Ability to provide hands-on guidance and mentor technicians.
• Professional demeanor and strong customer service.

Responsibilities

• Oversee daily HVAC service operations, scheduling, dispatching and job completion.
• Ensure service calls meet quality standards and profitability.
• Monitor department performance, expenses, and billing processes.
• Coach and mentor technicians; conduct ride-alongs and on-site guidance.
• Inspect vehicles, tools, and equipment for compliance.
• Promote accountability, professionalism and continuous improvement.
• Address customer issues and maintain high customer satisfaction.

Skills

HVAC leadership

Team leadership

Customer service

Communication

Time management

Hands-on mentoring

Job description

Job Overview

We are seeking an experienced HVAC Service Manager to oversee daily service department operations, lead and mentor technicians, maintain operational efficiency, and ensure exceptional customer satisfaction.

Job Overview

We are seeking an experienced HVAC Service Manager to oversee daily service department operations, lead and mentor technicians, maintain operational efficiency, and ensure exceptional customer satisfaction. The ideal candidate will have a strong background in residential HVAC service, technical troubleshooting, team leadership, and service operations management. This role requires a hands‑on leader who can manage office operations while supporting technicians in the field.

Key Responsibilities

Service Department Management

• Oversee daily HVAC service operations, scheduling, dispatching, and job completion.
• Ensure service calls are completed efficiently and meet company quality standards.
• Monitor department performance, expenses, and profitability.
• Coordinate billing, invoices, warranty information, and customer collections.

Technician Leadership & Development

• Train, mentor, and coach HVAC technicians to improve technical performance and customer service.
• Conduct technician ride‑alongs and provide hands‑on technical guidance.
• Inspect company vehicles, tools, and equipment to ensure compliance with operational standards.
• Promote a culture of accountability, professionalism, and continuous improvement.

Operational Efficiency

• Review technician timecards, schedules, invoices, and material inventories.
• Ensure required parts and materials are available for scheduled jobs.
• Monitor job completion, billing, commissions, and warranty processes.
• Identify opportunities to improve productivity, workflow, and service department performance.

Customer Satisfaction

• Maintain high standards of customer service and professionalism.
• Address customer complaints and resolve service‑related issues.
• Ensure consistent service quality and positive customer experiences.
• Support customer retention and satisfaction initiatives.

Qualifications

• Texas TDLR HVAC license.
• Extensive experience in residential HVAC installation, service, and troubleshooting.
• Previous experience managing or supervising HVAC technicians or service operations.
• Strong understanding of HVAC service department operations and profitability.
• Experience with dispatching, scheduling, inventory, billing, and operational processes.
• Valid driver's license and clean driving record.
• Excellent leadership, communication, organization, and time management skills.
• Ability to provide hands‑on technical guidance and mentor technicians.
• Professional demeanor and strong customer service skills.

Key Performance Expectations

• Maintain service department profitability and operational efficiency.
• Develop and mentor technicians to improve performance.
• Ensure timely job completion and effective scheduling.
• Deliver exceptional customer satisfaction.
• Maintain consistent service quality and company standards.

Compensation & Benefits

• Competitive compensation based on experience, licensing, and technical expertise.
• Performance-based bonuses and commissions.
• Company vehicle and fuel card.
• Paid training and professional development.
• Paid time off and holidays.
• Company-provided technology, uniforms, and work boot allowance.
• Opportunities for career growth and advancement.