HVAC Service Manager - Leadership + Bonus Opportunity

The Blue Collar Recruiter; Texas; On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

Paid Time Off & Holidays

Leadership development

Company technology and tools

Growth opportunities

Job summary

The Blue Collar Recruiter is seeking an experienced Residential HVAC Service Manager in Austin to lead a high-performing service team. You will coach technicians, optimize operations, grow revenue, and deliver exceptional customer experiences.

You will manage scheduling, KPI tracking, and field coaching, while recruiting and developing top HVAC talent. EPA and safety standards are a must, with a strong focus on team development and operational excellence.

Qualifications

• 5+ years of residential HVAC service experience.
• Leadership or supervisory experience preferred.
• EPA Certification required.
• Strong diagnostic and technical knowledge.
• Proven leadership, coaching, and communication skills.
• Experience tracking service KPIs and technician performance.

Responsibilities

• Lead, coach, and develop residential HVAC technicians.
• Oversee daily service operations, scheduling, and productivity.
• Track KPIs including revenue, ticket value, callbacks, and CS metrics.
• Ride-alongs for coaching and performance improvement.
• Support diagnostics, troubleshooting, and escalated concerns.
• Recruit, onboard, and develop HVAC talent.
• Ensure EPA, safety, and company standards are followed.
• Collaborate with dispatch, installation, and customer service to improve experience.
• Drive growth through accountability and operational excellence.

Skills

HVAC Leadership

Coaching

Diagnostics

KPI Tracking

ServiceTitan

Team Management

Tools

ServiceTitan

Job description

Job Description

Residential HVAC Service Manager

Location: Austin, TX
Compensation: Competitive Salary + Performance Bonuses + Benefits

We’re looking for an experienced Residential HVAC Service Manager to lead and develop a high-performing service team in Austin. This is a great opportunity for a hands‑on HVAC leader who knows how to coach technicians, improve operations, drive revenue, and deliver an exceptional customer experience.

What You’ll Do

• Lead, coach, and develop residential HVAC Service Technicians
• Manage daily service operations, scheduling, workflow, and technician productivity
• Track KPIs including revenue, average ticket, callbacks, maintenance agreements, and customer satisfaction
• Conduct ride‑along and provide technical, sales, and performance coaching
• Support technicians with diagnostics, troubleshooting, and escalated customer concerns
• Recruit, onboard, and develop top HVAC talent
• Ensure EPA, safety, and company standards are consistently followed
• Partner with dispatch, installation, and customer service teams to improve the customer experience
• Drive service department growth through accountability, coaching, and operational excellence

What We’re Looking For

• 5+ years of residential HVAC service experience
• Previous HVAC leadership or supervisory experience preferred
• EPA Certification
• Strong HVAC diagnostic and technical knowledge
• Proven leadership, coaching, and communication skills
• Experience managing service KPIs and technician performance
• ServiceTitan or similar field service software experience preferred
• Valid driver’s license and clean driving record

What We Offer

• Competitive salary + performance bonuses
• Health, Dental & Vision Insurance
• Paid Time Off & Paid Holidays
• Leadership development and ongoing training
• Company technology and tools
• Supportive leadership and a strong team culture
• Growth opportunities with an expanding company

If you’re an experienced HVAC leader who enjoys developing people, improving performance, and building a winning service culture, we want to hear from you.