Residential HVAC Service Manager

Ultimate Heating & Air, Inc; El Paso (TX); On-site; USD 80,000 - 145,000; Full time

Benefits offered by this job

Company vehicle

Health, dental, vision, and life保险

401(k) with company match

Paid time off

Leadership development investment

In-house classroom and hands-on培训

Dedicated parts and operational支持

Tool purchase programs

Team events, meals, and celebrations

Real career advancement in a growing组织

Job summary

Ultimate Heating & Air, Inc. in Treasure Valley is seeking a Service Manager to own the results of the HVAC service department, grow revenue, and develop technicians into top performers.

You will set the standard, coach on sales and customer experience, and lead a team that values accountability and collaboration. You’ll lead ride-alongs and 1:1s, partner with dispatch, sales, install, and ops, and build a culture that rewards growth and success.

Qualifications

• 3+ years in HVAC residential service, with leadership experience.
• Proven ability to coach technicians to higher sales and performance.
• Fluency with service KPIs and turning data into actionable feedback.
• Strong technical knowledge of HVAC systems, diagnostics, and parts.
• Ability to hold people accountable while maintaining morale.

Responsibilities

• Drive department revenue, conversion, and average ticket toward aggressive goals.
• Coach techs on sales conversations, customer experience, and technical skills.
• Build culture and a leadership pipeline with high-potential techs.
• Provide field support on difficult calls and onboarding for ramp-up.
• Collaborate with dispatch, sales, install, and ops to keep operations sharp.
• Maintain operational standards across vehicles and processes.

Skills

HVAC knowledge

Leadership

Coaching

Data-driven coaching

ServiceTitan experience

Accountability

Communication

Tools

ServiceTitan

Job description

Build a service department you're proud to put your name on

A well-established, growing residential home services company in the Treasure Valley is looking for a Service Manager who wants to own the results, not just report them.

You'll lead the residential HVAC service team. That means growing revenue, developing technicians into top performers and future leaders, and building a culture where people want to stay and win together. If you're the leader technicians follow because they want to, and you love seeing the scoreboard move, keep reading.

This role is for you if you:

• Get energized by a scoreboard and like to compete
• Can walk into a ride-along and turn an average tech into a top producer
• Talk conversion rates and average tickets with the same ease you troubleshoot a tough no-heat call
• Want real authority to make decisions, set the pace, and build your team your way
• Measure your success by how many people you've grown, not just this month's numbers

What You'll Own

• Revenue & growth: Drive department revenue, conversion, average ticket, and opportunity-call performance toward aggressive goals
• People development: Coach techs on sales conversations, customer experience, and technical skill through weekly 1:1s, ride-alongs, and real-time feedback
• Culture: Set the standard and keep it high while building a team that's accountable, connected, and fun to be part of
• Leadership pipeline: Spot high-potential techs early and mentor them into lead and leadership roles
• Field support: Jump in on difficult calls when your team needs you
• Onboarding: Set new technicians up to ramp fast and succeed
• Collaboration: Partner with dispatch, sales, install, and ops leaders to keep the whole operation running sharp
• Operational standards: Keep vehicles, process, and service quality at a level customers notice

How You'll Win

You'll be measured on what matters to the business and the people in it:

• Department revenue and technician productivity
• Conversion rate and average ticket
• Callback/return rate
• Technician retention, engagement, and growth

Hit these numbers and your incentives reflect it.

What You Bring

• 3+ years in the HVAC industry; residential service strongly preferred
• Experience leading, supervising, or managing a service team (strongly preferred)
• A track record of coaching technicians to higher sales and performance
• Solid technical knowledge of HVAC systems, diagnostics, and parts
• Fluency with service KPIs and the ability to turn data into coaching
• The confidence to hold people accountable while keeping morale high
• Experience with field-service software (ServiceTitan or similar) a plus
• A competitive drive and a hunger to keep growing as a leader

What You'll Get

• Total compensation $110K-$145K+: competitive base ($80K-$95K, depending on experience) plus performance incentives tied to department results
• Company vehicle, gas card, phone, and tablet
• Health, dental, vision, and life insurance
• 401(k) with company match
• Paid time off
• Leadership and professional development investment
• In-house classroom and hands-on training facility
• Dedicated parts and operational support, so you can focus on leading
• Tool purchase programs
• Team events, meals, and celebrations
• Real career advancement in a growing organization