Service Manager

Cascade Services; Town of Florida (NY); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive pay + performance bonuses

Company truck and fuel card

Full benefits (Health, Dental, Vision, 401k)

Paid time off and holidays

Job summary

Cascade Services is seeking an experienced HVAC Service Manager to lead their service department in Town of Florida, New York. This key leadership role involves managing technicians, driving performance, and enhancing customer experiences within the HVAC industry.

The successful candidate will support a strong team culture, uphold safety standards, and participate in scheduling and quality control, all while benefiting from competitive pay and full company benefits.

Qualifications

• Experience leading a team of HVAC service technicians.
• Ability to manage schedules and job flow effectively.
• Understanding of safety standards and quality control.

Responsibilities

• Lead and support a team of HVAC service technicians.
• Manage schedules and job flow using ServiceTitan.
• Drive accountability and service excellence.
• Ensure safety standards and quality control.
• Coach and develop the service team.

Skills

Team leadership

Efficiency management

Safety standards

Coaching and mentoring

Tools

ServiceTitan

Job description

Your next leadership opportunity starts here.

At Harrington Home Services we don’t just fix systems , we build comfort, relationships, and careers. Known for outstanding service, strong leadership, and a team-first culture, we are growing rapidly and looking for an experienced HVAC Service Manager to lead the next phase of our success.

This is your opportunity to step into a key leadership role where your experience, your voice, and your vision will truly matter.

About the Role:

As our HVAC Service Manager, you will be at the heart of daily operations , guiding our technicians, strengthening performance, elevating customer experiences, and building a service department that runs like a well-oiled machine. You’ll work closely with leadership to drive results while shaping a positive, professional, and high-performing culture.

What You’ll Be Doing:

• Leading and supporting a team of HVAC service technicians
• Managing schedules and job flow using ServiceTitan
• Driving accountability, efficiency, and service excellence
• Ensuring top‑tier safety standards and quality control
• Coaching, mentoring, and developing your team
• Supporting pricing, parts management, and warranty execution
• Partnering with sales and install teams to maximize success

How Success is Measured:

• Higher technician performance and engagement
• Increased average ticket and fewer callbacks
• Outstanding customer reviews and retention
• Strong, safe, and organized service operations

Why Join Our Company

• Established, respected name in the HVAC industry
• Competitive pay + performance bonuses
• Company truck and fuel card
• Full benefits (Health, Dental, Vision, 401k)
• Paid time off and holidays
• Clear growth path and leadership support
• A culture that values people first and promotes from within

If you’re driven to lead, ready to make an impact, and looking for a long-term home where your experience will be valued, we want to meet you.

Apply today and help shape the future of our organization.