HVAC Service Manager — Lead a Growing Team

DiBiase Heating and Cooling Company; Coatesville (Chester County); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Benefits

Department Bonus

Culture & Team

Competitive Pay

Job summary

DiBiase Heating, Cooling & Plumbing is seeking an experienced HVAC Service Manager to lead our growing service team and run the service department. You will support and develop technicians in the field, ensuring high-quality service and rapid response for customers.

This leadership role combines coaching, hands-on problem solving, and department management. You’ll oversee scheduling, dispatch, and repairs, driving profitability while maintaining our reputation for reliability and customer

Qualifications

• 10+ years of related experience in HVAC service or a technical leadership role
• Strong technical understanding of HVAC systems and the ability to diagnose repairs quickly
• Proven leadership: manage, motivate, train, and hold a team accountable
• Excellent problem-solving and customer service skills
• Strong organizational ability and multitasking in a fast-paced department
• Valid driver’s license with a clean record

Responsibilities

• Lead, coordinate, and supervise field technicians performing HVAC service, repair, and maintenance
• Own the profitability and day-to-day performance of the service department
• Supervise the Service Dispatcher(s) and parts person, and manage schedules and resources
• Work alongside technicians in the field when appropriate and lead by example
• Troubleshoot and oversee equipment repair using schematics, meters, and diagnostic tools
• Quote large repair jobs and obtain customer approval
• Review service invoices daily and approve time cards
• Review warranty invoices and ensure proper warranty claims submission
• Set service inventory policies and pricing; drive revenue for the department
• Conduct site inspections to assess system performance and recommend improvements or repairs
• Support ongoing training for technicians on new equipment and procedures
• Ensure service vehicles are well-maintained and stocked
• Ensure all work meets quality, safety, and industry standards

Skills

HVAC knowledge

Leadership

Customer service

Problem solving

Organization

Education

High school diploma

Tools

Diagnostic tools

Job description

DiBiase Heating, Cooling & Plumbing is seeking an experienced HVAC Service Manager to lead our growing service team and run the service department. You will support and develop technicians in the field, ensuring high-quality service and rapid response for customers.

This leadership role combines coaching, hands-on problem solving, and department management. You’ll oversee scheduling, dispatch, and repairs, driving profitability while maintaining our reputation for reliability and customer