HVAC Service Manager

DiBiase Heating and Cooling Company; Coatesville (Chester County); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Benefits

Department Bonus

Culture & Team

Competitive Pay

Job summary

DiBiase Heating, Cooling & Plumbing is seeking an experienced HVAC Service Manager to lead our growing service team and run the service department. You will support and develop technicians in the field, ensuring high-quality service and rapid response for customers.

This leadership role combines coaching, hands-on problem solving, and department management. You’ll oversee scheduling, dispatch, and repairs, driving profitability while maintaining our reputation for reliability and customer

Qualifications

• 10+ years of related experience in HVAC service or a technical leadership role
• Strong technical understanding of HVAC systems and the ability to diagnose repairs quickly
• Proven leadership: manage, motivate, train, and hold a team accountable
• Excellent problem-solving and customer service skills
• Strong organizational ability and multitasking in a fast-paced department
• Valid driver’s license with a clean record

Responsibilities

• Lead, coordinate, and supervise field technicians performing HVAC service, repair, and maintenance
• Own the profitability and day-to-day performance of the service department
• Supervise the Service Dispatcher(s) and parts person, and manage schedules and resources
• Work alongside technicians in the field when appropriate and lead by example
• Troubleshoot and oversee equipment repair using schematics, meters, and diagnostic tools
• Quote large repair jobs and obtain customer approval
• Review service invoices daily and approve time cards
• Review warranty invoices and ensure proper warranty claims submission
• Set service inventory policies and pricing; drive revenue for the department
• Conduct site inspections to assess system performance and recommend improvements or repairs
• Support ongoing training for technicians on new equipment and procedures
• Ensure service vehicles are well-maintained and stocked
• Ensure all work meets quality, safety, and industry standards

Skills

HVAC knowledge

Leadership

Customer service

Problem solving

Organization

Education

High school diploma

Tools

Diagnostic tools

Job description

HVAC Service Manager - Lead a Growing Service Team

DiBiase Heating, Cooling & Plumbingis growing, and we're looking for an experienced HVAC Service Manager to lead our team of service technicians.

This is a key leadership role in our company - not just a desk job. You'll run the service department, support and develop a team of technicians in the field, and make sure every customer gets the quality and response time we've built our reputation on. If you're a strong technical leader who enjoys coaching techs, solving problems, and building a department that's both profitable and proud of its work, we want to talk to you.

About DiBiase Heating and Cooling Company

Since 2008, DiBiase Heating, Cooling and Plumbing Company has strived to create the ultimate customer service experience by providing the fastest HVAC service in the area. We are proud to introduce our new Plumbing Department, expanding our commitment to providing complete home comfort. Our goal is to deliver reliable, professional services that give our customers the comfort, convenience, and peace of mind they deserve.

Our team is home to some of the most qualified technicians in the industry, who provide solutions for homeowners and their families to create a safe and comfortable home while ensuring system durability and maximizing energy savings. In order to hire and retain such quality, skilled employees, we provide top-notch benefits, great pay, and an awesome culture and team to work with!

What You'll Do

• Lead, coordinate, and supervise field technicians performing HVAC service, repair, and maintenance, support
• Own the profitability and day-to-day performance of the service department
• Supervise the Service Dispatcher(s) and parts person, and manage service schedules and resources so the right tech gets to the right job
• Work alongside technicians in the field when appropriate - you're a leader who can still turn a wrench
• Troubleshoot and oversee equipment repair using schematics, meters, and diagnostic tools
• Quote large repair jobs and obtain customer approval
• Review all service invoices daily, including daily accounting/billing, and approve daily time cards
• Review all warranty invoices and make sure valid warranty claims - parts, materials, and labor - are properly submitted to vendors
• Set service inventory policies and pricing; secure work and drive revenue for the department
• Conduct site inspections to assess system performance and recommend improvements or repairs
• Support ongoing training for technicians on new equipment and procedures
• Make sure service vehicles are clean, properly stocked, and running well - including monthly vehicle and tool inspections and fleet maintenance
• Ensure all work meets the highest quality standards, safety standards, and industry regulations

What You Bring

• 10+ years of related experience in HVAC service - including customer service, management, or a technical leadership role - or an equivalent combination of education and experience
• A strong technical understanding of HVAC systems, with the ability to diagnose and repair problems quickly and accurately
• Proven leadership: you can manage, motivate, train, and hold a team accountable
• Excellent problem-solving and customer service skills
• Strong organization and the ability to multi-task in a fast-paced department
• High school diploma (or equivalent)
• Valid driver's license with a clean driving record

What We Offer

• Top-notch benefits, great pay, Department Bonus and an awesome culture and team to work with
• A leadership role with real authority to run and grow your department
• A growing company where your work is noticed and your ideas matter
• A skilled team of technicians and dispatch support behind you