HVAC Service Manager — Lead a Growing, Employee-Owned Team

Garrhs HVAC; Durango (CO); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Company vehicle

Tablet/phone and field service tools

Leadership development

Job summary

Garrhs HVAC in Durango, Colorado, is seeking a Service Department Leader to build and run a high-performance residential service team. You will recruit, train, and develop field technicians, set performance standards, and partner with dispatch to ensure the right technician is sent to every job.

This role offers ownership-style incentives: the company is employee-owned, with a leadership path as Garrhs grows.

Qualifications

• 5+ years of residential HVAC service experience, including 2+ years leading or supervising technicians.
• Strong knowledge of heating, cooling, and ventilation systems; EPA 608 certification required; NATE is a plus.
• Proven ability to build teams, drive performance, and hit business goals.
• Customer-first mindset with the ability to deliver an outstanding customer experience.
• Organized, detail-oriented, and able to juggle priorities in a fast-paced environment.

Responsibilities

• Build and lead the service department: ownership of performance, culture, and results.
• Recruit, hire, train, and develop field technicians; hold the team to high standards.
• Coordinate with dispatch to send the right technician to each job.
• Set clear goals and coach technicians to achieve revenue, close rates, and customer satisfaction.
• Lead meetings, ride-alongs, and hands-on training; escalate customer issues as needed.
• Partner with leadership on pricing, maintenance agreements, and standard procedures.
• Track department metrics and report on performance and areas to improve.

Skills

HVAC service leadership

Team building

Customer service mindset

Leadership coaching

Education

EPA 608 certification

NATE certification (preferred)

Tools

Field service software

Microsoft Office

Job description

Garrhs HVAC in Durango, Colorado, is seeking a Service Department Leader to build and run a high-performance residential service team. You will recruit, train, and develop field technicians, set performance standards, and partner with dispatch to ensure the right technician is sent to every job.

This role offers ownership-style incentives: the company is employee-owned, with a leadership path as Garrhs grows.