HVAC Service Manager

Mighty Plumbing Heating Air Electric LLC; Denver (CO); On-site; USD 110,000 - 150,000; Full time

Job summary

Mighty Plumbing, Heating, Air & Electric is seeking an experienced HVAC Service Manager to lead and grow our residential HVAC service operations in the Denver market. This hands-on leadership role focuses on developing service technicians, driving service revenue, and improving overall performance while ensuring an exceptional customer experience.

The ideal candidate will coach technicians, drive accountability, and build a high-performing, profitable department committed to customer

Qualifications

• 5+ years of residential HVAC service experience.
• 2+ years of HVAC supervisory or management experience.
• Strong technical knowledge of HVAC diagnostics, repair, and maintenance.
• Proven ability to coach technicians, drive revenue, and improve service performance.

Responsibilities

• Lead, coach, mentor, and develop HVAC service and maintenance technicians.
• Establish clear performance expectations, accountability, and development opportunities.
• Conduct regular team meetings, ride-alongs, performance reviews, and technical training.
• Coach technicians on diagnostics, customer communication, ethical sales, and service performance.
• Partner with Talent Acquisition to identify staffing needs and build a strong service team.
• Oversee daily HVAC service, repair, and maintenance operations.
• Coordinate with dispatch and customer care to maximize scheduling efficiency.
• Monitor technician productivity, service quality, callbacks, and customer satisfaction.
• Ensure accurate diagnostics, estimates, job documentation, and service recommendations.
• Oversee maintenance agreement performance and service follow-up opportunities.
• Ensure compliance with applicable codes, regulations, and safety requirements.
• Drive HVAC service revenue, profitability, and technician performance.
• Monitor key metrics, including average ticket, conversion rates, revenue per technician, and labor efficiency.
• Coach technicians on presenting repair, maintenance, and replacement options.
• Identify opportunities to increase maintenance agreements, customer retention, and replacement leads.
• Manage labor costs, operational expenses, and departmental budgets.
• Collaborate with leadership to establish and achieve revenue and performance goals.
• Deliver exceptional customer service and technical workmanship.
• Resolve escalated customer concerns promptly and professionally.
• Ensure technicians provide clear, honest recommendations and solutions.
• Reduce repeat service calls and improve first-time fix rates.
• Build long-term customer relationships through trust, professionalism, and quality service.

Skills

HVAC diagnostics

Team leadership

Coaching technicians

Customer communication

Budgeting & cost control

Education

EPA Section 608 certification

NATE certification

Tools

ServiceTitan

Job description

Mighty Plumbing, Heating, Air & Electric is seeking an experienced, results-driven HVAC Service Manager to lead and grow our residential HVAC service operations in the Denver market.

This hands-on leadership position is responsible for developing service technicians, driving service revenue, improving operational performance, and ensuring an exceptional customer experience.

We are looking for a leader who understands the HVAC service business, knows how to coach technicians, drives accountability, and is passionate about building a high-performing, profitable department.

Key Responsibilities

Leadership & Team Development

• Lead, coach, mentor, and develop HVAC service and maintenance technicians.
• Establish clear performance expectations, accountability, and development opportunities.
• Conduct regular team meetings, ride-alongs, performance reviews, and technical training.
• Coach technicians on diagnostics, customer communication, ethical sales, and service performance.
• Partner with Talent Acquisition to identify staffing needs and build a strong service team.

Service Operations

• Oversee daily HVAC service, repair, and maintenance operations.
• Coordinate with dispatch and customer care to maximize scheduling efficiency.
• Monitor technician productivity, service quality, callbacks, and customer satisfaction.
• Ensure accurate diagnostics, estimates, job documentation, and service recommendations.
• Oversee maintenance agreement performance and service follow-up opportunities.
• Ensure compliance with applicable codes, regulations, and safety requirements.

Revenue Growth & Profitability

• Drive HVAC service revenue, profitability, and technician performance.
• Monitor key metrics, including average ticket, conversion rates, revenue per technician, and labor efficiency.
• Coach technicians on presenting repair, maintenance, and replacement options.
• Identify opportunities to increase maintenance agreements, customer retention, and replacement leads.
• Manage labor costs, operational expenses, and departmental budgets.
• Collaborate with leadership to establish and achieve revenue and performance goals.

Customer Experience & Quality

• Deliver exceptional customer service and technical workmanship.
• Resolve escalated customer concerns promptly and professionally.
• Ensure technicians provide clear, honest recommendations and solutions.
• Reduce repeat service calls and improve first-time fix rates.
• Build long-term customer relationships through trust, professionalism, and quality service.

Qualifications

Required

• 5+ years of residential HVAC service experience.
• 2+ years of HVAC supervisory or management experience.
• Strong technical knowledge of HVAC diagnostics, repair, and maintenance.
• Proven ability to coach technicians, drive revenue, and improve service performance.
• Experience managing technician productivity and customer satisfaction.
• Strong leadership, communication, and problem-solving skills.
• Valid driver's license and ability to meet company driving requirements.

Preferred

• Experience managing a growing residential HVAC service department.
• Familiarity with ServiceTitan or similar software.
• Experience with service KPIs, budgets, and departmental profitability.
• EPA Section 608 certification.
• NATE certification or additional HVAC credentials.
• Experience developing maintenance programs and technician sales performance.

Key Performance Indicators

• Service revenue and gross profitability
• Revenue per technician and average ticket
• Service and replacement lead conversion rates
• Technician productivity and labor efficiency
• Maintenance agreement growth and retention
• First-time fix rates and callback reduction
• Customer satisfaction and retention
• Employee training, development, and retention
• Safety and regulatory compliance

What Success Looks Like

The ideal HVAC Service Manager builds a high-performing team of technicians who consistently deliver exceptional service, achieve revenue goals, and earn customer trust.

They lead by example, coach for success, take ownership of departmental results, and help Mighty become the preferred residential HVAC service provider in the Denver market.

Join a company that values its employees, rewards performance, and believes in building strong teams.

Great People. Strong Teams. A Mighty Future!

Equal Employment Opportunity

Mighty Plumbing, Heating, Air & Electric is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all qualified applicants without regard to any status protected by applicable federal, state, or local law.