HVAC Service Leader | Grow Your Team & Revenue

F.H. Furr Plumbing, Heating, Air Conditioning, & Electrical; Alexandria (VA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Top compensation

Bonus opportunities

Medical, dental, vision insurance

401(k) with company match

Paid time off and holidays

Career advancement opportunities

Job summary

F.H. Furr is seeking an experienced HVAC Service Manager to lead residential service technicians, drive operational excellence, and boost customer satisfaction and revenue growth.

You will mentor technicians, oversee daily operations, and partner with leadership to meet department goals while upholding safety and service standards. The ideal candidate will bring hands-on leadership in the field, a focus on coaching and development, and a track record of delivering high-performing teams in a

Qualifications

• Leadership experience managing residential HVAC service teams.
• Strong coaching, mentoring, and performance management skills.
• Proven ability to motivate teams and drive results.
• Extensive residential HVAC knowledge and technical expertise.
• Strong communication and problem-solving abilities.
• Passion for developing people and creating high-performing teams.

Responsibilities

• Coach, mentor, and train HVAC service technicians to improve technical and customer-facing skills.
• Conduct ride-alongs and performance reviews.
• Create individual development plans and help technicians achieve their goals.
• Foster a culture of accountability, teamwork, and continuous improvement.
• Monitor and improve key performance metrics, including revenue, close rates, and average ticket value.
• Help technicians identify opportunities to deliver solutions that meet customer needs.
• Partner with leadership to achieve department goals and growth objectives.
• Ensure efficient scheduling, staffing, and workflow management.
• Collaborate with dispatch and customer service teams to maximize productivity.
• Resolve customer concerns and support a world-class service experience.
• Uphold company standards for safety, workmanship, and professionalism.
• Promote best practices and ensure compliance with industry regulations.
• Lead by example and set the standard for exceptional service.

Skills

HVAC leadership

Coaching

Customer service

Performance management

Team mentoring

Job description

F.H. Furr is seeking an experienced HVAC Service Manager to lead residential service technicians, drive operational excellence, and boost customer satisfaction and revenue growth.

You will mentor technicians, oversee daily operations, and partner with leadership to meet department goals while upholding safety and service standards. The ideal candidate will bring hands-on leadership in the field, a focus on coaching and development, and a track record of delivering high-performing teams in a