HVAC Service Manager

Garrhs HVAC; Durango (CO); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Company vehicle

Tablet/phone and field service tools

Leadership development

Job summary

Garrhs HVAC in Durango, Colorado, is seeking a Service Department Leader to build and run a high-performance residential service team. You will recruit, train, and develop field technicians, set performance standards, and partner with dispatch to ensure the right technician is sent to every job.

This role offers ownership-style incentives: the company is employee-owned, with a leadership path as Garrhs grows.

Qualifications

• 5+ years of residential HVAC service experience, including 2+ years leading or supervising technicians.
• Strong knowledge of heating, cooling, and ventilation systems; EPA 608 certification required; NATE is a plus.
• Proven ability to build teams, drive performance, and hit business goals.
• Customer-first mindset with the ability to deliver an outstanding customer experience.
• Organized, detail-oriented, and able to juggle priorities in a fast-paced environment.

Responsibilities

• Build and lead the service department: ownership of performance, culture, and results.
• Recruit, hire, train, and develop field technicians; hold the team to high standards.
• Coordinate with dispatch to send the right technician to each job.
• Set clear goals and coach technicians to achieve revenue, close rates, and customer satisfaction.
• Lead meetings, ride-alongs, and hands-on training; escalate customer issues as needed.
• Partner with leadership on pricing, maintenance agreements, and standard procedures.
• Track department metrics and report on performance and areas to improve.

Skills

HVAC service leadership

Team building

Customer service mindset

Leadership coaching

Education

EPA 608 certification

NATE certification (preferred)

Tools

Field service software

Microsoft Office

Job description

Earn $110,000+ with bonusesPay: $85,000–$95,000 base salary, plus a performance bonus tied to department gross profit, technician productivity and customer satisfaction, plus employee ownership. Expected annual compensation package: $100,000–$145,000 with performance and employee ownership.Garrhs has been keeping Southern Colorado homes and businesses comfortable for years — you've probably seen our trucks around Durango and La Plata County. We keep growing because we hire the best, and our customers notice.Now we need the leader who takes our service department to the next level. You'll grow and lead a residential service team — recruiting, training and developing the best HVAC technicians in the region — and set the tone for the whole department every day.And here, you're not just an employee — you're an owner. Garrhs is is employee-owned, so when the company grows, your share grows with it.What you'll doBuild and lead the service department: own its performance, culture and resultsRecruit, hire, train and develop field technicians — and hold the team accountable to high performance standardsWork with dispatch so the right technician goes to the right job, every timeSet clear goals for technicians and coach them to hit them (revenue, close rates, callbacks, customer reviews)Run regular team meetings, ride-alongs and hands-on trainingStep in on escalated customer issues and make sure every customer walks away happyPartner with leadership on flat-rate pricing, maintenance agreements, truck stock and standard job proceduresTrack department numbers and report on what's working and what needs fixingBring more energy than you take — you set the tone for the entire departmentWhat you bring5+ years of residential HVAC service experience, including 2+ years leading or supervising techniciansStrong technical knowledge of heating, cooling and ventilation systems (EPA 608 certification required; NATE certification is a plus)A track record of building teams, driving performance and hitting business goalsThe ability to inspire both personal and professional growth in the people you leadA customer-first mindset and the ability to deliver an outstanding customer experienceDetail-oriented and highly organized, with the ability to juggle priorities in a fast-paced, goal-driven environmentClear, confident and decisive communication — with technicians, customers and leadershipComfortable with computers and field service software and Microsoft OfficeValid driver's license and a clean driving recordAble to pass a background check and drug screenScheduleMonday–Friday, daytime hours, with occasional evening and weekend support for after-hours escalations.BenefitsCompany vehicle — take it home at nightCompany-provided tablet, phone and field service softwarePaid training and ongoing leadership developmentPTO and paid vacation daysLeadership path: room to grow as Garrhs growsHealth insurance, 401(k) match, and employee ownership for all full-time employeesHow to applyApply directly through this posting. Applications are accepted on an ongoing basis — there is no fixed deadline.Garrhs is an Equal Opportunity Employer.