HVAC Service Leader: Build High-Performing Tech Teams

Hope Plumbing; Indianapolis (IN); On-site; USD 90,000 - 120,000; Full time

Job summary

Hope Plumbing, Heating & Cooling is seeking an experienced HVAC Service Manager to lead and develop our service department. This hands-on leadership role balances strategic planning with day-to-day operations, developing technicians and improving revenue and profitability while delivering an exceptional customer experience.

You will oversee scheduling, dispatch, KPI tracking, and policy adherence, recruit and coach technicians, and collaborate with sales and installation teams to ensure seamless

Qualifications

• Proven leadership experience in HVAC service, construction, or residential home services.
• Strong ability to coach and develop technicians and teams.
• Experience driving revenue, margins, and departmental profitability.

Responsibilities

• Lead, mentor, and develop HVAC service technicians to meet department goals.
• Oversee daily service operations: scheduling, dispatching, and service calls.
• Monitor KPIs: revenue, gross margin, ticket size, and technician productivity.
• Ensure safety, policies, and regulatory compliance.
• Collaborate with sales, installation, dispatch, and customer service teams.

Skills

HVAC leadership

Team development

Operations management

KPI & analytics

Customer service

CRM software

Service scheduling

Tools

CRM software

Service management software

Microsoft Office

Job description

Hope Plumbing, Heating & Cooling is seeking an experienced HVAC Service Manager to lead and develop our service department. This hands-on leadership role balances strategic planning with day-to-day operations, developing technicians and improving revenue and profitability while delivering an exceptional customer experience.

You will oversee scheduling, dispatch, KPI tracking, and policy adherence, recruit and coach technicians, and collaborate with sales and installation teams to ensure seamless