HVAC Service Leader: Build a High-Performing Team

BURIC HEATING AND AIR CONDITIONING; Columbia (MD); On-site; USD 80,000 - 150,000; Full time

Benefits offered by this job

Training

401(k)

Bonus

Company parties

Competitive salary

Dental insurance

Employee discounts

Free uniforms

Health insurance

Job summary

Buric Heating & Air Conditioning in Columbia, MD is seeking a Service Manager to lead a skilled HVAC team. The role emphasizes field leadership, coaching and close collaboration with the owner to grow a trusted department.

You’ll spend time in the field with technicians, raise service quality, and build a high-performing, accountable team. Equal opportunity employer with strong family-owned values.

Qualifications

• 5+ years HVAC field experience, including leadership or supervisory roles.
• Comfortable with ServiceTitan workflows and field service management.

Responsibilities

• Leadership: Set the tone, hold the standard and lead by example
• Team building: Recruit, hire and develop the right people as we grow
• Coaching: Do regular ride-alongs and call-by-call feedback that turns good techs into great ones
• Communication: Keep techs, dispatch, the office and homeowners on the same page, clearly and consistently
• Quality control: Make sure every repair is done right the first time and meets our standards
• Job ticket reviews: Review tickets regularly to catch issues early and spot coaching opportunities
• Options presented: Make sure techs walk every homeowner through their options using our ServiceTitan workflows
• Customer escalations: Handle concerns personally and calmly so every customer leaves happy
• Safety: Build a strong safety culture and keep the team compliant with code and OSHA standards
• Smarter scheduling and dispatching: Work with our call center manager to get the right tech to the right call
• Schedule optimization: Build a schedule that serves every customer well and gets the most out of every day
• Cross-team collaboration: Work with sales, install and the office to keep everything running smoothly
• Department management: Run weekly team meetings and manage the budget, inventory, equipment and service fleet
• Average revenue per call: ensure options are presented to homeowners
• Callback rate: keep it low by completing jobs right the first time
• Conversion rate: help techs turn diagnoses into accepted solutions
• Replacement opportunity conversion: spot aging systems and inform homeowners of options
• Club Membership growth: build long-term relationships through maintenance programs

Skills

HVAC experience

Leadership

Coaching

ServiceTitan

Microsoft Office

Tools

ServiceTitan

Microsoft Office

Job description

Buric Heating & Air Conditioning in Columbia, MD is seeking a Service Manager to lead a skilled HVAC team. The role emphasizes field leadership, coaching and close collaboration with the owner to grow a trusted department.

You’ll spend time in the field with technicians, raise service quality, and build a high-performing, accountable team. Equal opportunity employer with strong family-owned values.