HVAC Field Service Manager

Opportunity Interactive; Phoenix (AZ); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Health coverage

401(k) match

Tool allowance

Take-home company vehicle

Career ladder

Paid training

Job summary

Opportunity Interactive is seeking an HVAC Field Service Manager to lead a local HVAC team. You will mentor technicians through ride-alongs, conduct field observations, and drive practical development plans to elevate performance.

The role emphasizes coaching, hands-on diagnostics, and coordinating with dispatch to match calls to skill levels while fostering growth opportunities. A strong leader with EPA 608 certification and 7+ years of field experience is ideal.

Qualifications

• Minimum 7+ years of field HVAC experience with strong diagnostic ability.
• Proven ability to coach and build trust with technicians at varying levels.
• Leadership experience as lead technician, field supervisor, or service manager preferred.

Responsibilities

• Coach technicians through ride-alongs, observations, one-on-ones, and development plans.
• Provide technical support, assist with difficult diagnostics, and run service calls when needed.
• Deliver clear feedback and uphold safety, workmanship, documentation, and customer care standards.

Skills

Coaching & leadership

Technical diagnostics

Customer care

Communication

Education

EPA 608 Universal Certification

NATE certification preferred

Job description

HVAC Field Service Manager

Field Leadership | Technical Coach | Team Development

COMPENSATION: $110,000 to $140,000 + performance incentives | Monday-Friday | Field support and after-hours escalation as needed

Grow the technicians. Strengthen the team. Step in when it matters.

Local HVAC company is hiring a technical field leader who gets results by helping people improve. You will work directly with our technicians, build trust through consistent coaching and make sure every team member has a clear path to grow.

What You'll Own

• Coach technicians through ride-alongs, field observations, one-on-ones, skill sign-offs and practical development plans
• Be available for technical questions, assist with difficult diagnostics and run service calls when the team needs field support
• Give clear feedback, recognize good work and hold consistent standards for safety, workmanship, documentation and customer care
• Partner with dispatch and service leadership to match calls to technician skill while creating opportunities for growthSupport onboarding, training, certifications and career-ladder advancement for technicians at every level
• Review callbacks, warranty issues and customer escalations; coach the team toward stronger first-time fixes

What You Bring

• Journeyman-level HVAC service background with 7+ years of field experience and strong diagnostic ability
• Proven ability to coach, communicate and build trust with technicians of different experience levels
• Leadership experience as a lead technician, field supervisor or service manager preferred
• EPA 608 Universal certification, valid driver's license and a safe driving record
• NATE certification preferred; controls, hydronics, VRF, chiller or advanced commercial experience is valuable

Why Leaders Choose Us

• Company contribution toward health coverage
• 401(k) plan with company match
• Tool allowance and company-supported tool programs
• Take-home company vehicle with fuel provided
• Family-owned and operated - local leadership without corporate layers
• Clear career paths with defined advancement opportunities
• Paid technical training, certification support and hands-on resources