HVAC Service Manager

MOHR Talent; Shrewsbury (MA); On-site; USD 85,000 - 90,000; Full time

Benefits offered by this job

401(k) with annual profit sharing

Medical, Dental, Vision insurance

PTO including vacation and sick time

Company vehicle

Employee discount programs

Job summary

MOHR Talent is seeking an experienced HVAC Service Manager in Shrewsbury, Massachusetts, to lead field service operations and oversee a team of service technicians. The ideal candidate brings strong HVAC technical experience, management skills, and a customer-focused mindset.

This position includes responsibilities such as managing service operations, ensuring compliance with safety standards, and driving team performance. Excellent compensation and benefits, including a base salary of $85,000–$90,000, are offered.

Qualifications

• 7+ years of HVAC technical experience required.
• 3+ years of management or supervisory experience within HVAC service operations.
• Experience managing field service teams in fast-paced environments.

Responsibilities

• Lead field service operations and manage a team of service technicians.
• Handle customer escalations and ensure service quality.
• Maintain compliance with safety policies and regulations.

Skills

HVAC technical expertise

People management

Troubleshooting

Customer service

Conflict resolution

Education

MA/CT/RI Oil Burner, Pipefitter, or Plumbing License

Job description

HVAC Service Manager

Compensation: $85,000 – $90,000 Base Salary.

Position Overview

A growing HVAC and mechanical services organization is seeking an experienced HVAC Service Manager to lead field service operations, drive team performance, and deliver an exceptional customer experience. This individual will oversee daily service operations while managing technicians, dispatch coordination, customer escalations, and operational efficiency across the department.

The ideal candidate is a hands‑on leader with strong HVAC technical expertise, proven people management experience, and the ability to thrive in fast‑paced service environments. This role requires a balance of leadership, operational oversight, customer service, and technical support while maintaining high safety and quality standards.

This opportunity offers long‑term stability, strong operational infrastructure, and career growth within a well‑established service organization.

Service Operations & Team Leadership

• Manage a team of 15+ Service Technicians, 1 Dispatcher, and 4 Service Administrators
• Monitor technician performance and provide coaching, mentorship, and ongoing performance feedback
• Conduct monthly Lead Technician and Service Team meetings
• Perform ride‑alongs and field visits to evaluate workmanship, efficiency, and customer service quality
• Prepare and deliver annual employee performance reviews
• Maintain strong communication and collaboration across service operations teams

Customer Service & Operational Oversight

• Handle customer escalations and service concerns with professionalism and urgency
• Collaborate with dispatch to optimize technician scheduling and maximize operational efficiency
• Ensure service vehicles, tools, and equipment are properly maintained and operational
• Recommend operational improvements, tools, and process enhancements to increase efficiency and reduce costs
• Provide hands‑on support during peak demand periods, including assisting with service calls when needed
• Serve as a technical resource and escalation point for field technicians

Safety & Compliance

• Maintain a safe working environment and ensure compliance with company safety policies
• Enforce PPE requirements and ensure timely accident reporting procedures are followed
• Promote a culture of accountability, professionalism, and operational excellence
• Ensure all work is performed in compliance with applicable codes, regulations, and company standards

Qualifications

• 7+ years of HVAC technical experience
• 3+ years of management or supervisory experience within HVAC service operations
• Experience managing field service teams in fast‑paced environments
• Strong troubleshooting and technical problem‑solving abilities
• Proven ability to lead teams, manage priorities, and improve operational performance
• Strong customer service and client relationship management skills

Licenses & Certifications

• Valid driver’s license with clean driving record required
• MA/CT/RI Oil Burner, Pipefitter, or Plumbing License (or equivalent) required

Technical & Professional Skills

• Strong leadership and organizational skills
• Excellent written and verbal communication abilities
• Ability to prioritize tasks and manage multiple responsibilities simultaneously
• Customer‑focused mindset with strong conflict resolution skills
• Computer proficiency and comfort utilizing service management technology platforms
• Detail‑oriented, motivated, and adaptable in high‑volume service environments

Compensation & Benefits

• Base salary approximately $85,000–$90,000
• 401(k) with annual profit sharing
• Medical, Dental, Vision, Life, LTD, and supplemental insurance options
• PTO including vacation, sick time, and floater day
• Annual boot allowance
• Company vehicle
• Company cell phone
• Employee discount programs

MOHR Talent is an equal‑opportunity employer and complies with all applicable federal, state, and local nondiscrimination laws. We provide equal employment opportunities regardless of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, genetic information, military/veteran status, or any other protected status. If you believe you have been discriminated against or have concerns about our compliance, please contact our Human Resources department at [e-mail].