Field Service Manager

Sila; Woburn (MA); On-site; USD 90,000 - 115,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k match

Paid vacation

Paid training

Growth opportunities

Parental leave

Life insurance

Discounts on services

Year-round work

Job summary

Central Cooling & Heating in Woburn, MA is seeking an experienced Field Service Manager to lead, coach, and develop our HVAC service technicians. The role oversees daily field operations, drives productivity and customer satisfaction, and partners with dispatch to optimize resources.

You will guide technicians, manage KPIs and safety standards, and contribute to budgeting and staffing efforts in a fast-paced service environment. Salary ranges from $90,000 to $115,000 DOE.

Qualifications

• HVAC service management or field leadership experience.
• Strong understanding of commercial HVAC systems, troubleshooting, service, and repair.
• Experience leading and developing HVAC Service Technicians.
• Safety-focused with knowledge of OSHA field safety requirements.

Responsibilities

• Lead, coach, and develop a team of HVAC Service Technicians.
• Oversee daily field service operations.
• Drive technician productivity, performance, revenue, and customer satisfaction.
• Coordinate with dispatch to ensure the right technicians and resources are assigned to each job.
• Provide technical guidance on complex HVAC service and troubleshooting issues.
• Monitor KPIs, callbacks, labor hours, service quality, and overall department performance.
• Set clear expectations and hold the team accountable for results.
• Handle customer escalations and resolve field issues.

Skills

HVAC service management

Leadership

Communication

OSHA compliance

Job description

Field Service Manager – HVAC

Central Cooling & Heating – Woburn, MA
Salary: $90,000–$115,000, depending on experience

Lead the Team. Drive the Results. Make an Impact.

Central Cooling & Heating is looking for an experienced HVAC Field Service Manager to lead, coach, and develop our service technicians.

For more than 50 years, Central Cooling & Heating has served customers throughout Greater Boston. We’re looking for a hands‑on leader who understands HVAC, knows how to get the best out of a team, and can keep field operations running safely and efficiently.

If you know HVAC, enjoy developing technicians, and thrive in a fast‑paced service environment, we want to talk to you.

What You’ll Do

• Lead, coach, and develop a team of HVAC Service Technicians
• Oversee daily field service operations
• Drive technician productivity, performance, revenue, and customer satisfaction
• Coordinate with dispatch to ensure the right technicians and resources are assigned to each job
• Provide technical guidance on complex HVAC service and troubleshooting issues
• Monitor KPIs, callbacks, labor hours, service quality, and overall department performance
• Set clear expectations and hold the team accountable for results
• Handle customer escalations and resolve field issues
• Recruit, interview, hire, and onboard technicians
• Identify training needs and help technicians continue developing their skills
• Ensure OSHA, safety, and company standards are followed
• Assist with budgeting, forecasting, staffing, and controlling service-related expenses
• Partner with dispatch, sales, technicians, and leadership to improve operations
• Identify problems quickly and implement solutions
• Build a positive, accountable, high‑performing service team

What We’re Looking For

• HVAC service management or field leadership experience
• Strong understanding of commercial HVAC systems, troubleshooting, service, and repair
• Experience leading and developing HVAC Service Technicians
• Strong operational and problem‑solving skills
• Comfortable managing KPIs, productivity, revenue, and service performance
• Ability to handle customer escalations and high‑pressure situations
• Strong communication and leadership skills
• Safety‑focused with knowledge of OSHA and field safety requirements
• Valid driver's license and clean driving record

Why Central Cooling & Heating?

• Competitive salary of $90,000–$115,000
• Health, dental, and vision insurance
• 401(k) with company match
• Paid vacation, sick, and personal days
• Paid training and ongoing education
• Growth opportunities
• Parental leave
• Short‑term and long‑term disability
• Company‑paid life insurance
• Friends and family discounts on services
• Year‑round work

Schedule

Monday–Friday with weekends as needed.

If you’re an HVAC leader who knows how to develop people, improve performance, and keep a service operation moving, we’d love to meet you.