Field Service Manager

Central Cooling & Heating; Woburn (MA); On-site; USD 90,000 - 115,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid vacation

Paid sick leave

Paid personal days

Paid training and ongoing education

Growth opportunities

Parental leave

Short-term disability

Long-term disability

Life insurance

Employee discounts

Job summary

Central Cooling & Heating in Woburn, MA is seeking an experienced Field Service Manager to lead, coach, and develop our HVAC service technicians. You will oversee daily field operations and drive productivity, service quality, and customer satisfaction while maintaining safety standards.

You’ll partner with dispatch and leadership to allocate resources, manage KPIs, and guide training. If you have a hands-on leadership style and a proven track record in commercial HVAC, we’d like to talk.

Qualifications

• HVAC service management or field leadership experience.
• Strong knowledge of commercial HVAC systems, troubleshooting, service and repair.
• Experience leading and developing HVAC Service Technicians.
• Strong operational and problem-solving skills.
• Comfortable managing KPIs, productivity, revenue, and service performance.
• Safety-focused with knowledge of OSHA and field safety requirements.
• Ability to handle customer escalations and high-pressure situations.
• Valid driver's license and clean driving record.

Responsibilities

• Lead, coach, and develop a team of HVAC Service Technicians.
• Oversee daily field service operations.
• Drive technician productivity, performance, revenue, and customer satisfaction.
• Coordinate with dispatch to allocate technicians and resources.
• Provide technical guidance on complex HVAC service and troubleshooting.
• Monitor KPIs, callbacks, labor hours, and service quality.
• Set expectations and hold the team accountable for results.
• Handle customer escalations and field issues.
• Recruit, interview, hire, and onboard technicians.
• Identify training needs and develop technicians' skills.
• Ensure OSHA, safety, and company standards are followed.
• Assist with budgeting, forecasting, staffing, and controlling service expenses.
• Partner with dispatch, sales, technicians, and leadership to improve operations.
• Identify problems quickly and implement solutions.
• Build a positive, high-performing service team.

Skills

HVAC service management

Field leadership

Commercial HVAC systems

KPIs & revenue management

Customer escalations handling

Safety OSHA knowledge

Communication & leadership

Valid driver’s license

Job description

$90,000 - $115,000/yearly Posted 11 Days Ago Full Time Less than 10 Applies

Central Cooling & Heating

Woburn, MA 01801

Field Service Manager – HVAC

Central Cooling & Heating – Woburn, MA
Salary: $90,000–$115,000, depending on experience

Lead the Team. Drive the Results. Make an Impact.

Central Cooling & Heating is looking for an experienced HVAC Field Service Manager to lead, coach, and develop our service technicians.

For more than 50 years, Central Cooling & Heating has served customers throughout Greater Boston. We’re looking for a hands‑on leader who understands HVAC, knows how to get the best out of a team, and can keep field operations running safely and efficiently.

If you know HVAC, enjoy developing technicians, and thrive in a fast-paced service environment, we want to talk to you.

What You’ll Do

• Lead, coach, and develop a team of HVAC Service Technicians
• Oversee daily field service operations
• Drive technician productivity, performance, revenue, and customer satisfaction
• Coordinate with dispatch to ensure the right technicians and resources are assigned to each job
• Provide technical guidance on complex HVAC service and troubleshooting issues
• Monitor KPIs, callbacks, labor hours, service quality, and overall department performance
• Set clear expectations and hold the team accountable for results
• Handle customer escalations and resolve field issues
• Recruit, interview, hire, and onboard technicians
• Identify training needs and help technicians continue developing their skills
• Ensure OSHA, safety, and company standards are followed
• Assist with budgeting, forecasting, staffing, and controlling service-related expenses
• Partner with dispatch, sales, technicians, and leadership to improve operations
• Identify problems quickly and implement solutions
• Build a positive, accountable, high-performing service team

What We’re Looking For

• HVAC service management or field leadership experience
• Strong understanding of commercial HVAC systems, troubleshooting, service, and repair
• Experience leading and developing HVAC Service Technicians
• Strong operational and problem-solving skills
• Comfortable managing KPIs, productivity, revenue, and service performance
• Ability to handle customer escalations and high-pressure situations
• Strong communication and leadership skills
• Safety-focused with knowledge of OSHA and field safety requirements
• Valid driver's license and clean driving record

Why Central Cooling & Heating?

• Competitive salary of $90,000–$115,000
• Health, dental, and vision insurance
• 401(k) with company match
• Paid vacation, sick, and personal days
• Paid training and ongoing education
• Growth opportunities
• Parental leave
• Short-term and long-term disability
• Company-paid life insurance
• Friends and family discounts on services
• Year-round work

Schedule

Monday–Friday with weekends as needed.

If you’re an HVAC leader who knows how to develop people, improve performance, and keep a service operation moving, we’d love to meet you.

$90,000 - $115,000/yearly Posted 11 Days Ago Full Time Less than 10 Applies