Field Service Manager

Central Cooling and Heating; Woburn (MA); On-site; USD 90,000 - 115,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Paid vacation, sick, and personal days

Paid training and ongoing education

Growth opportunities

Parental leave

Short-term and long-term disability

Company-paid life insurance

Friends and family discounts on خدمات

Job summary

Central Cooling & Heating in Woburn, MA is seeking an experienced Field Service Manager to lead our HVAC service team. You will coach technicians, oversee daily operations, drive productivity, and maintain high customer satisfaction while ensuring safety and OSHA compliance.

This hands-on leadership role offers a competitive salary, comprehensive benefits, and growth opportunities within a long‑standing service organization serving Greater Boston.

Qualifications

• Experience leading HVAC service technicians.
• Strong knowledge of commercial HVAC systems.
• Safety-focused with OSHA familiarity.
• Valid driver's license and clean record.

Responsibilities

• Lead and develop a team of HVAC service technicians.
• Oversee daily field service operations.
• Drive productivity, revenue, and customer satisfaction.
• Coordinate with dispatch to assign jobs.
• Provide technical guidance on complex HVAC issues.
• Monitor KPIs, callbacks, and service quality.
• Ensure safety standards and OSHA compliance.
• Assist budgeting and staffing for service operations.
• Collaborate with dispatch, sales, and leadership to improve operations.
• Identify problems and implement timely solutions.
• Build a high-performing, accountable service team.

Skills

HVAC leadership

Field operations

KPI management

Team development

Customer escalation handling

Job description

Field Service Manager – HVAC

Location: Woburn, MA

Contract: Full-time

Onsite

Salary: $90,000–$115,000, depending on experience

Central Cooling & Heating is looking for an experienced HVAC Field Service Manager to lead, coach, and develop our service technicians.

For more than 50 years, Central Cooling & Heating has served customers throughout Greater Boston. We’re looking for a hands‑on leader who understands HVAC, knows how to get the best out of a team, and can keep field operations running safely and efficiently.

If you know HVAC, enjoy developing technicians, and thrive in a fast‑paced service environment, we want to talk to you.

What You’ll Do

• Lead, coach, and develop a team of HVAC Service Technicians
• Oversee daily field service operations
• Drive technician productivity, performance, revenue, and customer satisfaction
• Coordinate with dispatch to ensure the right technicians and resources are assigned to each job
• Provide technical guidance on complex HVAC service and troubleshooting issues
• Monitor KPIs, callbacks, labor hours, service quality, and overall department performance
• Set clear expectations and hold the team accountable for results
• Handle customer escalations and resolve field issues
• Recruit, interview, hire, and onboard techniciansIdentify training needs and help technicians continue developing their skills
• Ensure OSHA, safety, and company standards are followed
• Assist with budgeting, forecasting, staffing, and controlling service‑related expenses
• Partner with dispatch, sales, technicians, and leadership to improve operations
• Identify problems quickly and implement solutions
• Build a positive, accountable, high‑performing service team

What We’re Looking For

• HVAC service management or field leadership experience
• Strong understanding of commercial HVAC systems, troubleshooting, service, and repair
• Experience leading and developing HVAC Service Technicians
• Strong operational and problem‑solving skills
• Comfortable managing KPIs, productivity, revenue, and service performance
• Ability to handle customer escalations and high‑pressure situations
• Strong communication and leadership skills
• Safety‑focused with knowledge of OSHA and field safety requirements
• Valid driver's license and clean driving record

Why Central Cooling & Heating?

• Competitive salary of $90,000–$115,000
• Health, dental, and vision insurance
• 401(k) with company match
• Paid vacation, sick, and personal days
• Paid training and ongoing education
• Growth opportunities
• Parental leave
• Short‑term and long‑term disability
• Company‑paid life insurance
• Friends and family discounts on services
• Year‑round work

Schedule

Monday–Friday with weekends as needed.

If you’re an HVAC leader who knows how to develop people, improve performance, and keep a service operation moving, we’d love to meet you.