HVAC Service Technician

Recruit4HVAC; Columbia (SC); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Company vehicle

Fuel card

Uniform

Monthly bonuses

Rinnai Authorized Dealer

Training & development

Employee appreciation events

Year-round employment

Job summary

Recruit4HVAC is seeking an experienced HVAC Service Manager to lead our service team in Columbia, SC. The role focuses on driving daily results, accountability, and service excellence for both residential and commercial clients.

You will supervise technicians, manage invoices, and provide training and technical support to ensure top-quality workmanship. A strong leadership mindset and HVAC background are essential.

Qualifications

• Five plus (5+) years of experience in residential/commercial HVAC service calls.
• 3+ years of supervisor/leadership experience within an HVAC company.
• Multi-tasker with effective time management.
• Basic computer skills: MS Office and service/dispatch software.
• Strong communication and customer service skills.
• Ability to lead, mentor, and train others.

Responsibilities

• Profitability of the service department.
• Ensure all Service Technicians are properly trained.
• Review service invoices daily for accuracy and thoroughness.
• Provide one-on-one training for Technicians needing assistance.
• Hold Technicians accountable for meeting daily, weekly, monthly, yearly goals.
• Provide technical support by phone or on the job.
• Provide technical training when necessary.
• Respond to customer complaints/concerns.
• Ensure proper paperwork and follow-up by Technicians.
• Ensure policies and procedures are followed and communicated.
• Update policies with owner/GM approval.
• Maintain company property, vehicles, and tools.

Skills

HVAC service

Supervisor

Time management

MS Office

Customer service

Mentoring

Valid driver’s license

Tools

Service software

Dispatch software

Job description

Local HVAC company is looking for an experienced HVAC Service Manager to join our phenomenal team!

Position Overview

This person will be a career-minded individual who buys into our company's mission and vision to provide the best service possible to the communities we serve. Must have a strong sense of urgency to drive daily results and hold the team accountable to the standards set by the company.

HVAC Service Manager

Pay: $35.00 - $45.00 per hour + bonus opportunity

Schedule: Monday through Friday, 7:00AM - 5:00PM, some overtime evenings and weekends as needed

What We Provide

• Company vehicle and fuel card
• Company uniform
• Competitive hourly wages with monthly performance bonuses
• Rinnai Authorized Dealer
• Ongoing training and career development opportunities
• Employee appreciation events
• Stable, year-round employment with no seasonal layoffs

Benefits

• Medical insurance - 75% employer paid, Supplemental insurance options, 6 Paid holidays, and 80 hours of paid time off

Qualifications

• Five plus (5+) years of experience in residential/commercial HVAC service calls
• 3+ years of supervisor/leadership experience within an HVAC company
• Multi-tasker with effective time management
• Basic computer skills: specifically, MS Office, service & dispatch software systems
• Strong communication and customer service skills
• Ability to lead, mentor, and train others
• Valid driver's license and insurable driving record

Physical Demands

• Must be physically able to be on feet 8 hours a day
• Must be physically able to perform strenuous labor, including lifting heavy objects, up to 70 lbs.
• Must be able to work in extreme heat and cold
• Must be able to climb up and down a ladder numerous times throughout the day

Responsibilities

• Responsible for the profitability of the service department
• Responsible for ensuring that all Service Technicians are properly trained
• Review all service invoices daily; check for proper documentation, proper math, and work performed. Make sure that the Service Technician details the invoice in a thorough manner so the customer understands the service rendered and that the problem was taken care of
• Provide one-on-one training for Technicians needing assistance
• Hold accountable all Technicians for hitting KRA/KPI's daily, weekly, monthly, yearly
• Provide technical support by phone or on the job
• Provide technical training when necessary
• Respond to customer complaints/concerns
• Hold Technicians accountable for proper paperwork and follow-up
• Ensure the assigned Technician is following our stated policies and procedures, giving instruction and direction to coworkers as required
• Change or make new company policies for the service department with the Owner/ General Manager's approval
• Ensure company property, vehicles, and tools are being used, maintained, and accounted for properly and timely
• Prepare Technician performance reviews (as directed) and deliver review to the General Manager on a timely basis

Candidates will be required to pass a background check and drug test upon being given a conditional offer of employment.