HVAC Service Manager

Done Plumbing, Heating, Cooling, & Electric; Denver (CO); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Bonus

Medical Insurance

Dental & Vision

401(k) match

Paid Time Off

Paid Holidays

Parental Leave

Career growth

Team environment

Job summary

Done! Plumbing, Heating, Cooling & Electrical is seeking an experienced HVAC Service Manager to lead the residential service team in the Denver area. You will coach technicians, drive performance, and build a cohesive team focused on accountability and customer satisfaction.

The role emphasizes leadership development, coaching, and scaling operations with a strong service culture. Competitive compensation includes a 10% bonus, and comprehensive benefits in a team-focused environment.

Qualifications

• Must have experience in residential HVAC service management.
• Proven ability to lead a field team and coach technicians.
• Strong track record of developing technicians and meeting KPIs.

Responsibilities

• Lead, manage, and hold the HVAC service team accountable.
• Conduct weekly 1:1s, technician ride-alongs, and coaching sessions.
• Develop technicians in technical ability, customer service, communication, and performance.
• Track team performance, KPIs, and department goals.

Skills

Leadership

Coaching

Team development

Performance management

Job description

Since 1999, Done! Plumbing, Heating, Cooling & Electrical has proudly served homeowners throughout the Denver metro area. For more than 25 years, we’ve built our reputation by taking care of our customers, supporting our people, and getting the job DONE! We’re not looking for someone who wants to manage from behind a desk. We’re looking for an experienced HVAC Service Manager who knows the residential home-service industry, understands what technicians face in the field, and knows how to coach people to become better. At Done, culture matters. We believe in accountability, teamwork, development, recognition, and giving our people the tools and support they need to win. If you’re a strong leader who enjoys developing technicians, driving performance, and building a team people want to be part of, we want to meet you.

The Good Stuff

• Competitive salary + 10% bonus
• Medical, Dental & Vision insurance
• 401(k) with 4% company match
• Paid Time Off
• Paid Holidays
• Paid Parental Leave
• Career growth with an established home-services company
• A team-focused environment where strong leadership is valued

What You’ll Do

• Lead, manage, and hold the HVAC service team accountable
• Conduct weekly 1:1s, technician ride-alongs, and coaching sessions
• Develop technicians in technical ability, customer service, communication, and performance
• Track team performance, KPIs, and department goals