HVAC Service Leader & Field Coach

Radiant Plumbing and Air Conditioning; Denver (CO); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary + 10% bonus

Medical, Dental & Vision insurance

401(k) with 4% company match

Paid Time Off

Paid Holidays

Paid Parental Leave

Career growth with an established home

team-focused environment

Leadership development

Job summary

Done! Plumbing, Heating, Cooling & Electrical in the Denver metro area is seeking an HVAC Service Manager who can lead field technicians and drive performance. You’ll coach, develop people, track KPIs, and partner with dispatch to match the right technician to each call.

We value accountability, teamwork, and hands-on leadership. Competitive compensation includes a 10% bonus, medical/dental/vision, 401(k) with company match, PTO, holidays, parental leave, and career growth.

Qualifications

• 2+ years of management or leadership experience.
• Strong knowledge of residential HVAC.
• Hands-on field experience in the home-service industry.
• Ability to coach, develop, and hold employees accountable.
• Proven ability to manage performance metrics and KPIs.
• Strong customer-service and problem-resolution skills.
• Valid driver's license with a clean driving record.

Responsibilities

• Lead, manage, and hold the HVAC service team accountable.
• Conduct weekly 1:1s, technician ride-alongs, and coaching sessions.
• Develop technicians in technical ability, customer service, communication, and performance.
• Track team performance, KPIs, and department goals.
• Provide technical support and help technicians work through challenging calls.
• Partner closely with dispatch to ensure the right technician to the right call.
• Identify underperformance and create clear improvement plans.
• Help create a culture with clear expectations and recognition of great performance.
• Keep the GM updated on department performance, budget projections, and KPIs.
• Be available to support the team when on call and escalate issues.

Skills

Management

HVAC knowledge

Coaching

Field experience

KPIs

Customer service

Driver's license

Tools

Microsoft Office

Job description

Done! Plumbing, Heating, Cooling & Electrical in the Denver metro area is seeking an HVAC Service Manager who can lead field technicians and drive performance. You’ll coach, develop people, track KPIs, and partner with dispatch to match the right technician to each call.

We value accountability, teamwork, and hands-on leadership. Competitive compensation includes a 10% bonus, medical/dental/vision, 401(k) with company match, PTO, holidays, parental leave, and career growth.