HVAC Service Manager

Done Plumbing, Heating, Cooling, & Electric; Aurora (CO); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

401(k) match

Paid time off

Paid holidays

Career growth

Team culture

Job summary

Done! Plumbing, Heating, Cooling & Electrical is seeking an experienced HVAC Service Manager to lead our residential service team in the Denver metro area. You will coach technicians, conduct weekly 1:1s, and drive performance through KPI tracking and hands-on leadership.

You’ll partner with dispatch to place the right technician on each call, coach for technical and customer-service excellence, and build a culture of accountability and growth across the department.

Qualifications

• 2+ years of management or leadership experience.
• Strong knowledge of residential HVAC.
• Hands-on field experience in the home-service industry.
• Willing to work in the field with technicians.
• Ability to coach, develop, and hold employees accountable.
• Strong customer-service and problem-resolution skills.
• Ability to understand and manage performance metrics and KPIs.
• Basic Microsoft Office skills.
• Valid driver's license with a clean driving record.

Responsibilities

• Lead, manage, and hold the HVAC service team accountable.
• Conduct weekly 1:1s, technician ride-alongs, and coaching sessions.
• Develop technicians in technical ability, customer service, communication, and performance.
• Track team performance, KPIs, and department goals.
• Provide technical support and help technicians work through challenging calls.
• Partner closely with dispatch to ensure we're getting the right technician to the right call.
• Identify underperformance and create clear plans for improvement.
• Help create a culture where expectations are clear and great performance is recognized.
• Keep the GM updated on department performance, budget projections, and KPIs.
• Be available to support the team when an employee is on call and an issue needs to be escalated.

Skills

Management experience

HVAC knowledge

Field experience

Coaching

Customer service

Performance metrics

Driver's license

Job description

Since 1999, Done! Plumbing, Heating, Cooling & Electrical has proudly served homeowners throughout the Denver metro area. For more than 25 years, we’ve built our reputation by taking care of our customers, supporting our people, and getting the job DONE!

We’re not looking for someone who wants to manage from behind a desk. We’re looking for an experienced HVAC Service Manager who knows the residential home-service industry, understands what technicians face in the field, and knows how to coach people to become better.

At Done, culture matters. We believe in accountability, teamwork, development, recognition, and giving our people the tools and support they need to win. If you’re a strong leader who enjoys developing technicians, driving performance, and building a team people want to be part of, we want to meet you.

The Good Stuff

• Competitive salary $100,000-$120,000 + 10% bonus
• 401(k) with 4% company match
• Paid Time Off
• Paid Holidays
• Career growth with an established home-services company
• A team-focused environment where strong leadership is valued

What You’ll Do

As our HVAC Service Manager, you'll be responsible for the performance, development, and success of our HVAC service team. You'll:

• Lead, manage, and hold the HVAC service team accountable
• Conduct weekly 1:1s, technician ride-alongs, and coaching sessions
• Develop technicians in technical ability, customer service, communication, and performance
• Track team performance, KPIs, and department goals
• Provide technical support and help technicians work through challenging calls
• Partner closely with dispatch to ensure we're getting the right technician to the right call
• Identify underperformance and create clear plans for improvement
• Help create a culture where expectations are clear and great performance is recognized
• Keep the GM updated on department performance, budget projections, and KPIs
• Be available to support the team when an employee is on call and an issue needs to be escalated

What We’re Looking For

• 2+ years of management or leadership experience
• Strong knowledge of residential HVAC
• Previous hands-on field experience in the home-service industry
• A leader who is comfortable getting in the truck and into the field with technicians
• Proven ability to coach, develop, and hold employees accountable
• Strong customer-service and problem-resolution skills
• Ability to understand and manage performance metrics and KPIs
• Basic Microsoft Office skills
• Valid driver's license with a clean driving record

Come Build Something With Us

Done has been serving Denver-area homeowners since 1999, and we're still growing. We're looking for leaders who want more than their next job. We want people who want to build teams, develop careers, raise the standard, and make an impact.