HVAC Service Manager

COOLING UNLIMITED, INC; Reading (MA); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

401(k) with 3% company match

Health, dental, and vision insurance -

50% employer-paid

100% employer-paid life insurance

Short- and long-term disability

Paid holidays

PTO and sick time

Paid birthday off

Job summary

Cooling Unlimited, Inc. is seeking an experienced HVAC Service Department Manager in Reading, MA to take ownership of the residential service operation.

This hands-on leadership role manages people, processes, and performance, working closely with technicians to deliver high-quality service. You will oversee daily operations, scheduling, and department performance while promoting safety and professional standards.

Qualifications

• 4–6+ years of HVAC field experience in service and/or installation.
• Experience leading or mentoring HVAC technicians and teams.
• EPA Certification is required and essential for field work.

Responsibilities

• Lead the Service Team: manage daily activities and coach technicians.
• Manage Daily Operations: oversee scheduling, dispatch, and workflow.
• Own Department Performance: monitor KPIs and drive efficiency/cost control.

Skills

HVAC experience (field)

Leadership/mentoring

EPA Certification

Scheduling/dispatch

Communication

Problem solving

Job description

HVAC Service Manager

$90,000–$100,000 Base + Performance Bonus

Reading, MA | Monday–Friday

Lead the Service Team. Improve Operations. Drive Results.

Cooling Unlimited is a family-owned HVAC company that has been serving Middlesex County since 1986. We've built our reputation on quality workmanship, dependable service, and long-term relationships with our customers and employees.

We're looking for an experienced HVAC Service Department Manager to take ownership of our residential service operation. This is a hands-on leadership position for someone who understands HVAC in the field and can also manage the people, processes, and performance behind a successful service department.

You’ll work closely with technicians, oversee daily operations, monitor department performance, and make sure customers receive consistent, high-quality service.

Your Responsibilities

Lead the Service Team

• Manage the day-to-day activities of the HVAC service department
• Lead, coach, and mentor service technicians
• Set expectations and hold the team accountable for performance
• Support technician development, training, and problem-solving
• Build a culture focused on professionalism, teamwork, and quality

Manage Daily Operations

• Oversee service scheduling, dispatching, and technician workflow
• Coordinate demand service and preventative maintenance operations
• Keep jobs moving efficiently and address scheduling or field issues
• Step in to assist technicians with difficult troubleshooting when needed
• Ensure work is completed safely, correctly, and according to company standards

Own Department Performance

• Track key performance indicators and technician productivity
• Review invoices, job records, and department documentation
• Assist with budgeting, cost control, and operational planning
• Identify opportunities to improve efficiency and profitability
• Maintain strong safety and compliance standards

What We're Looking For

• 4–6+ years of HVAC field experience in service and/or installation
• Previous experience leading, supervising, or mentoring HVAC technicians
• Strong understanding of residential HVAC service operations
• Experience with scheduling, dispatch, invoicing, and/or service department processes
• Strong organizational and problem-solving skills
• Ability to communicate effectively with technicians, customers, and office staff
• EPA Certification required
• A leadership approach that combines accountability, support, and development

Compensation & Benefits

• $90,000–$100,000 base salary + performance bonus
• 401(k) with 3% company match
• Health, dental, and vision insurance - 50% employer-paid
• 100% employer-paid life insurance
• Short- and long-term disability coverage
• Paid holidays
• PTO and sick time
• Paid birthday off

Why This Role?

This is an opportunity to have a direct impact on how an established HVAC service department operates.

You won't simply be managing from behind a desk. You'll be involved with the technicians, the daily workflow, customer service, and department performance-while helping build a stronger, more consistent team.

If you're an experienced HVAC professional ready to take ownership of a service department and lead a team to the next level, we'd like to hear from you.